Luckystar Casino - O privilégio de bônus do jogador foi retirado.

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that the issue is that you’re not entitled to any further free bonuses.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Hi,

I didn't ask for additional bonus.

They decided to send me yet another free bonus.

I don't ask for anything, they send a second free bonus and it's my fault?

I give Petronela 10 euros.

A week later I give you another 10 euros.

You accept. And then I take it off. Surely Petronela will ask: did you give me a second bonus and now you take the second bonus from me? Why? You are kidding me?

Olá,

Eu não pedi bonus adicional.

Eles é que decidiram enviar-me mais um bónus grátis.

Eu não peço nada, eles enviam um segundo bonus grátis e a culpa é minha?

Eu dou ao Petronela 10 euros.

Uma semana depois dou-lhe mais 10 euros.

Você aceita. E de seguida eu tiro-lhe. Certamente o Petronela perguntará: você deu-me um segundo bonus a agora tira-me o segundo bonus? Porquê? Está a brincar comigo?

I absolutely agree with you. It would be ideal to send promotional offers only to players who are eligible. Unfortunately, emails can be generated automatically or sent by a third party. My only recommendation would be to check with the customer service if you will be entitled to redeem any free bonus, that way you will avoid any misunderstanding in the future.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.