Mr Bet Casino - As retiradas dos jogadores foram atrasadas.

I requested 3 withdrawals, one on 10/17 in the amount of $2000 another on 10/24 in the amount of $10000 and another on 11/03, the first two I still haven't received and they always give me the same answers as the delay and because of the provider of payments. In their rules they say that the payment term is 5 working days, nobody solves my problem. I've opened several calls to the chat and always the same answer. How long will I have to wait to receive???

Solicitei 3 retiradas, uma em 17/10 no valor de $2000 outra em 24/10 no valor de $10000 e outra em 03/11, as duas primeiras ainda não recebi e me dão sempre as mesmas respostas que a demora e por causa do provedor de pagamentos. Em suas regras dizem que o prazo de pagamento e 5 dias úteis, ninguém resolve meu problema . Já abri vários atendimentos ao chat e sempre a mesma resposta. Até quando terei que esperar para receber ???

Dear wanderleim29,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise which payment method you have opted for? Do I understand correctly that the payment from the 3rd of November was received already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good morning, I used the bank transfer method, and the withdrawal of 11/03 did not receive either

Bom dia, utilizei o método de transferência bancária, e a retirada de 03/11 também não recebi

Thank you very much, wanderleim29, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello wanderleim29,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Mr Bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Bet Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Good Morning

The financier returned the amounts to my casino account to make the withdrawals again, I already did the withdrawal procedure again on 11/09 but so far the amount has not been taken into account

Bom dia

O financeiro retornou os valores para minha conta do cassino para efetuar novamente as retiradas, já fiz o procedimento de retirada novamente em 09/11 mas até agora o valor não caiu em conta

Dear wanderleim29, thank you for the information.

Could you please update us once you have received the payment?

Thank you.

Kind regards,

Tomas

Dear wanderleim29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon, one of the payments has already been made, I am waiting for the other payment

Boa tarde um dos pagamentos já foi feito estou no aguardo do outro pagamento

Thank you, wanderleim29, for providing us with the information.

I will now extend the timer for an additional 7 days. Please continue to keep us updated on any developments.

Best wishes,

Tomas

Dear wanderleim29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from wanderleim29, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas