Mr Bet Casino - Os ganhos do jogador foram confiscados.

Hi. I received a 150 euro bonus from the casino with a withdrawal limit of 200 euros. And 45x

I did it 45 times

About 5000 euros were credit to my casino account after 45 times (not in bonus balance)

I asked the support team about this 5000. Specifically, I asked how much I could withdrawal. The support team responded after a system check that all 5000 euros could be withdrawn.

After playing more and winning another 20,000. When I tried to withdraw, the casino deleted all 20,000.

Only 200 euros are left.

Hallo.vom casino habich bekommen 150euro bonus.auszalunghrenze 200eu. Und 45×

Habich gemacht 45×

Zirka 5000eu habich nach 45× gutgeschrieben mein casino konto(nicht im bonusguthaben)

Ich fragen support was ist jezt mit diese 5000.genau fragen wie fiel geht aszalen.Support zurikgesrieben nach den sistemprufung steht alle 5000 euro gejt auszalen.

Ich spielen dann noch weiter und gewonen noch 20 000.dann wenn mochten auszalen,casino löschen alle 20 000.

Nur 200eu lassen.

Dear njozsi851111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

7.9. The maximum winnings/profit from No-Deposit Free Spins, all Free money bonuses (Free Chips) and all additional bonuses to Achievements allowed for withdrawal, is limited to €50 or currency equivalent unless stated otherwise.

I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Do I understand correctly that your winnings have been accumulated from a free bonus entirely? Could you please advise how did you learn about the maximum cashout of €200?

Please forward any relevant communication to petronela.k@casino.guru.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Habich send a skreen schott.

After these 5000 I won another 15 000 eu.

Habich senden eine skreen schott.

Nach diese 5000 gewonen ich noch 15 000 eu.

Could you advise if you deposited any funds into your account when activating the bonus or if it was a free promotional offer?

Player's additional comments:

Greetings, do you have any new info for me?

I know with the bonus up to 200 eu payout limit. From when I won 12000 eu I can already play with my 200 eu. Because of a couple of hours of fruit I did 55×!

And never once does not go down more than 200 eu.das is not my schult is mr. bet so late delete leftover money from bonus.

Mr.bet give me a bonus with conditions I did everything right. well written money my account ( not in bonus money account! ) I still ask support that's right my money and said yes. then I play on and won more money .if say no so and so i don't have to keep playing

Player's additional comments:

Grus gott.haben sie neue info fur mich.?

Ich weis mit dem bonus bis 200 eu auszalung limit.aba wenn ich gewonen 12000 eu das ich schon mit meine 200 eu spielen.wegen schon par stunde fruch habich gemacht 55× !

Und nie eijmal nicht geht runten mehr wie 200 eu.das ist nicht meine schult ist mr. bet so spät löschen restgeld vom bonus.

Mr.bet geben fur mich eine bonus mit bedinungen ich ales richtig gemacht.gutgesrieben geld meine konto ( nicht in bonusgeldkonto! ) Ich noch fragen support das ist schon richtige mein geld ,und hat gesagt ja.dann ich schpielen weiter und gewonnen noch veile geld.wenn sagen nein muss so und so machen ich nicht spielen weiter

Dear njozsi851111,

Could you please advise on the following?:

• How much was your active balance after completing the bonus wagering?
• Where your winnings capped right after the bonus wagering was completed?
• Are there two separate balances inside your casino account (bonus v real money balance)?

Thank you in advance.

Sorry for answering so late.

My answer to the first question is something like 5,000 euros.

(After closing - cash balance/payable proceeds -5000 euro

Bonus money 0 euro!

Then I then I ask support with this money already right my money, write support yes.!!! Then I keep playing and with one press I won 12,000 euros!!!!

!!!!!and give this bonus if i already lost 1500 euro!!!!!!!

Answer to the second question :

Maximum withdrawal with the bonus is 200 euros.

(That I understand. After fulfilling the bonus conditions 5000 write aba my money only 200 euros because of bonus. aba these 200 already my money!!

It had nothing to do with the bonus, just the remaining 4,800. But I didn't play with it because I didn't drop below 200. Later, when I throttled the game, it started spinning fast and I won the 12,000.

Answer to the third question ::

After graduation -

Cash balance/payable proceeds -5000 euro

Bonus money 0 euro

Thank you for taking care of my problem and sorry for my late reply

LgJ Nagy

Entschuldigung, dass ich so spät antworte.

Meine Antwort auf die erste Frage ist etwas 5.000 euro.

(Nach Abschluss - Barsaldo/Auszalbarerbertrag -5000 euro

Bonus-Geld 0 euro!

Dan ich dan ich fragen support mit diese geld schon richtig meine geld,support sreiben ja.!!! Dann ich weiter spielen und mit eine drük gewonnen 12 000euro!!!!

!!!!!!und diese bonus geben wenn ich schon 1500 euro verloren!!!!!!!

Antwort auf die zweite anfrage :

Maximale auszalung mit dem bonus ist 200 euro.

(Das ich verschtehen.nach Erfüllung der Bonusbedingungen 5000 sreiben aba mein geld nur 200euro wegen bonus.aba diese 200 schon meine geld!!

Es hatte nichts mit dem Bonus zu tun, sondern nur mit den restlichen 4.800. Aber ich habe damit nicht gespielt, weil ich nicht unter 200 gefallen bin. Später, als ich das Spiel gedrosselt habe, begann es sich schnell zu drehen und ich gewann die 12.000.

Antwort auf die dritte frage ::

Nach Abschluss -

Barsaldo/Auszalbarerbertrag -5000 euro

Bonus-Geld 0 euro

Vielen Dank, dass Sie sich um mein Problem gekümmert haben, und entschuldigen Sie meine späte Antwor

L.g. J. Nagy

I also want to mention that the bonus was generated by the system because I deposited around 1500 and received it first

Ich möchte auch erwähnen, dass der Bonus vom System generiert wurde, weil ich ca. 1500 eingezahlt und zuerst erhalten habe

I do apologize for asking the same question, but your winnings were capped twice, is that correct? Right after completing the bonus wagering and later again? Could you please forward your game history?

Dear njozsi851111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.