Rabona Casino - Ganhos do jogador confiscados após encerramento da conta.

The casino closed my account after I had won approximately €7600 from a deposit of €1500. They only returned my deposit. Their justification was simply "9.1". I've checked their terms and conditions, but I haven't violated any of them. After my winnings and when I started making withdrawals, they asked me to verify my identity. I had to upload my ID, proof of address, and two months of bank statements (unblurred!!). After I uploaded all this, they then demanded a Paypal statement, even though I hadn't made a deposit with Rabona using Paypal. A day after I uploaded the Paypal statement, my account was closed using "9.1" as the reason, without any notification (I had to ask them why).

Das Casino hat mein Konto geschlossen, nachdem ich mit einer Einzahlung von 1500€ ca 7600€ erspielt habe. Ich bekam lediglich die Einzahlung zurück. Als Begründung nannten sie nur 9.1. Ich habe in den AGB nachgeschaut, allerdings habe ich gegen nichts davon verstoßen. Nach den Gewinnen und dem Beginnen von Auszahlungen wurde ich gebeten mich zu verifizieren. Ich musste meinen Personalausweis einen Adressnachweis und einen Kontoauszug von 2 Monaten (ungeschwärzt!!) hochladen. Nachdem ich das alles hochgeladen habe verlangten sie auch noch einen Kontoauszug von Paypal, obwohl ich damit nicht bei Rabona eingezahlt habe. Einen Tag nachdem ich den Paypal Auszug hochgeladen habe, wurde dann mit der Begründung 9.1 mein Konto gesperrt ohne mir Bescheid zu geben (Ich musste für die Begründung nachfragen).

Dear lilifee200,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

How did you learn about your account being blocked?

What games did you play to accumulate your winnings in the casino? (slots, live games, multiplayer, sports betting)

Which method have you used to deposit in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I played there for around 2 months and my account was canceled on August 29th. blocked.

I only noticed that it was blocked when I tried to log in to the site and then received a message that it was blocked. I played almost exclusively sports betting for the entire 2 months and I'm sure the entire €6100 in question was earned through sports betting. I have always deposited with Giropay.

Best regards

Hallo Tomas,

ich habe um die 2 Monate dort gespielt und mein Konto wurde am 29.08. gesperrt.

Die Sperrung habe ich erst mitbekommen, als ich mich bei der Seite anmelden wollte, wobei ich dann eine Meldung erhielt, dass es gesperrt ist. Ich habe in den gesamten 2 Monaten fast ausschließlich Sportwetten gespielt und bin mir sicher die kompletten 6100€ um die es geht, wurden durch Sportwetten erzielt. Ich habe immer mit Giropay eingezahlt.

Liebe Grüße

Thank you for your reply, lilifee200. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Thank you very much for the answer Tomas.

Is there a way to give you enough insight? Even if it was sports betting, it is still a casino. Otherwise I would like to accept the list of websites, I'm really desperate because it involves a lot of money and I now know why I was blocked and that I didn't violate this rule. Thank you.

Best regards

Vielen Dank für die Antwort Tomas.

Gibt es denn eine Möglichkeit, Ihnen genügend Einblick zu verschaffen? Auch wenn es Sportwetten waren, ist es ja immer noch ein Casino. Ansonsten würde ich die Liste der Websites gerne annehmen, ich bin echt verzweifelt weil es geht ja um sehr viel Geld und ich weiß mittlerweile wieso ich gesperrt wurde und, dass ich nicht gegen diese Regel verstoßen habe. Vielen Dank.

Liebe Grüße

Please understand that if you only placed bets on sports betting, your account has been blocked and you were accused of fraudulent activity, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

I'll send you our suggestions for websites that deal with complaints regarding sports betting shortly.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.