Red Stag Casino - Os ganhos do jogador foram confiscados.

i put 100 dollors in the casino from my credit card and over two days i played and won up to $80,000 then submitted my id and documents they were approved and i put in a request in for a $2500 payout the a day later i get this message,

support@redstagcasino.com

5:42 AM (2 hours ago)

to me, RS0794915897

Dear Aaron,

I hope this message finds you well. We're reaching out to provide you with an update on your recent withdrawal request for $2.500.00

We understand how important this is for you, and we want to start by expressing our genuine apologies for any inconvenience caused.

It appears that there was a slight oversight regarding our promotional bonus terms and conditions. While playing with a welcome deposit bonus balance, it seems that some of your single wagers exceeded the $5.00 limit.

We understand that receiving this news may be disappointing, and we want to support you through this process every step of the way. Let's break down the details together:

To meet the requirements, you need to wager a total of $12,584.00 on eligible games. This includes your initial Deposit Amount of $100.00, the Bonus Amount received of $311.00 multiplied by 30, and the free spins wins of $6.35 multiplied by 40.

We want to remind you:

• The maximum wager allowed with any portion of a Welcome Deposit Bonus is $5.00. Going over this limit may result in the forfeiture of winnings beyond this point.

Here's what we've done on your account:

• Withdrawal Amount: $2,500.00

• Reversed: $2,500.00

• Voided: $73,476.94

We've credited back to your balance the amount present when your first bets over $5.00 were placed, which was $284.99. This gives you another chance to meet the wagering requirements.

• Wagered: $371.80

• Missing: $12,212.20

We are here to provide you with the support and assistance you need. If you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is here for you every step of the way.

Warm regards,

Audit Department

Red Stag Casino

Dear cardogg1,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

• Additionally, can you inform me whether your balance is divided into two parts upon activating a promotional offer, or if it is presented as a single "bonus balance"?
• Can you provide details on the specific bonus you activated and utilized?
• Lastly, what were the amounts of both the deposit and the bonus awarded?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear cardogg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.