Slots 7 Casino - A jogadora está lutando para sacar seus ganhos.

This casino is the biggest scam on the internet to date. I have been waiting for a wirhdrawl for over 2 months and now that I've jumped through all there hoops and they can't get me to just give up like I'm sure most people do after they deny your kyc verification for no reason 100 times and then finally approve it and then deny your Bitcoin wallet saying it has to many characters then when they couldn't use thay they came out of nowhere saying I've made multiple accounts. These people are scammers and they will not pay you your winings. Don't let that nice no deposit bonus fool you. I won over 2k on it and was only allowed to wirhdrawl 100 and I never got the 100 . The feds need to take

tjese guys down and I've already personally put in a police report with the cyber division. I'm sure there selling out identity's and emails and phone numbers too. Count your days slots 7 you scum.

Dear vreign425,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you first passed the verification and then the casino accused you of opening multiple accounts? Is there any chance that someone from your household or using the same IP has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear vreign425,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes there was an active bonus that I won 2000$ on but the max cap for the bonus was 100$. I do not know if someone else could of used the IP and made an acct but I doubt sincerely. Also they emailed me saying they terminated those accounts and then sent me this. If I wasn't ineligible and they say they knew I made multiple accounts, why would they send this email? They play games, they try to get you so frustrated and angry that you will just give up and say screw it, especially!!!!! When you use a free chip because they are such narcissistic scammers they know most people will say well it was free j didn't lose anything so screw it and they give up. But not me, f**k that!!! This scum needs to be off the Internet.

Thank you very much, vreign425, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Additionally, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Hello, vreign425,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Slots 7 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Slots 7 Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw her winnings? Can you confirm that the email above was sent to the gaming account with which this complaint was submitted? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Dear vreign425,

I was in contact with the casino via email and was provided with the requested data and details.

It looks like you created (at least) 3 accounts in the casino with altered personal details - email, and phone number, and used the same no-deposit bonus on all of them. 2 accounts were registered at the end of January 2023, and another one was registered 8 days later. The disputed amount relates to the third account.

Can you please confirm that the same no-deposit bonus was used on all these accounts and that there was no deposit made in any of these accounts?

Are you aware it means you breached the casino's Terms and Conditions, and we are talking about bonus abuse?

They are lying I created one account, why would anyone create multiple accounts for a casino that refuse to payout? The facts are there and there is no surprise that this casino has no license and is black listed. There are hundreds of complaints that match mine almost word for word. No I never made multiple accounts that's just the last thread they had to hang on to because I was persistent and on them for the 2 moth period when most would've said screw it.

Dear vreign425,

As for your question - there were no withdrawable winnings on the previous accounts, so there was no possibility to find out the casino does not pay. However, upon your withdrawal request and verification process, the casino then figured out a justified reason not to pay your winnings.

The data is clear, and the situation was explained in my previous post. After gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts use and bonus offer abuse. Each player is allowed to have only 1 account in the casino, and only 1 bonus per player is permitted. In this case, apart from multiple accounts registered in the casino, which is strictly forbidden, the same no-deposit bonus was used on all connected accounts. Moreover, there were no signs of deposits or real money play. Therefore, we accept the casino's decision. The casino acted correctly and in accordance with its terms and conditions.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru