Slottica Casino - Os ganhos do jogador são confiscados.

Hello, today I won a big prize of 12,000,000 and Slottica told me they won't pay me because I supposedly broke the casino's policies. This is just because I didn't continue playing on the night of the 26th because I fell asleep, and according to them, you're not allowed to do that. I had won before and this never happened, but now that it's a big prize, they're coming up with this situation. The worst part is that they are toying with people's dreams.

Hola el día de hoy gane un premio grande de 12.000.000 y slottica me salió con que no me van a pagar ya que supuestamente infringi las políticas del casino, solo por el hecho que no seguí jugando el día 26 en la noche porque me quedé dormida y según ellos eso no se puede hacer antes había ganado y nunca me había pasado eso y ahora que es un premio grande me salen con esta situación lo más penca de todo es que juegan con el sueño de las personas

Dear Dayanna1234567812456,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if you had an active bonus? If you did, which bonus did you activate?
• When did you start playing again?
• Which games did you focus on - slots, live casino, sports betting, etc.?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi, I didn't have any active bonus, I played on the 26th at night and then the next day on the 27th and there I won and they didn't want to deposit me and it was on slots, I really hope you can help me please 🙏

Hola no tenía ningún bono activo, jugué el 26 por la noche y luego al día siguiente el día 27 y hay gane y no me quisieron depositar y fue en tragamonedas, de verdad espero que me puedan ayudar por favor 🙏