Sugar Casino - O jogador não recebeu um bônus por causa de uma restrição nos Termos e Condições de Bônus.

I always read all the conditions carefully. How much stake, how much turnover, which slots and with which deposit methods I can claim the bonus. I paid € 20 with ecopayz because Neteller, Skrill and paysafecard are excluded from the bonus and then deposit with ecopayz.

one was right at the top.

got no bonus and asked and was then referred to the almost last sentence in the bonus terms, bonus only with Trustly and visa or whatever. This is a leftmost number, because the excluded payment methods are listed above, as usual. Below are the accepted ones for the bonus. The € 20 can of course not be paid out again, minimum payment of € 30, I don't need to explain how the slots run. Yes blah blah read the terms and conditions until the end is anyway

Ich lese mir immer alle Bedingungen gut durch. Wieviel Einsatz, wieviel Umsatz, welche Slots und mit welchen Einzahlungsmethoden ich den Bonus beanspruchen kann. Habe 20€ eingezahlt mit ecopayz weil Neteller, Skrill und paysafecard ausgeschlossen sind vom Bonus und zahl dann  auch mit ecopayz ein. 

 ein stand gleich ganz oben. 

keinen Bonus bekommen und nachgefragt und wurde dann auf den fast letzten Satz in den Bonusbedingungen verwiesen, Bonus nur bei Trustly und visa oder was auch immer. Das ist eine ganz linke Nummer, weil oben gleich die ausgeschlossenen Zahlungsmethoden stehen, wie üblich. Unten stehen dann wohl die akzeptierten für den Bonus. Die 20€ kann man natürlich auch nicht wieder auszahlen, Mindestauszahlung 30€, wie die Slots laufen brauch ich wohl nicht erklären. Ja bla bla AGB bis zum Ende lesen, ist trotzdem 

Dear Katja,

Thank you for contacting Casino Guru and bringing the issue to our attention. I’m sorry to hear about your negative experience. It is very common for casinos to limit the winnings from bonuses and implement other restrictions that can be tied to the used payment method, just like in your case. The casino can form their own T&Cs and set their own rules for the game play, especially when it comes to bonuses. If you deposited by a restricted payment method, there is not much that can be done. Which bonus exactly did you play with?

Best regards,

Peter

Dear Katja,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.