Tropica Casino - A retirada do jogador foi adiada.

Had a withdrawal since 11/22/2022. Been told it was approved. Waiting for payout. Payout was "any day now" multiple times. After 5 weeks today I get a "withdrawal not valid" email. Which is crazy seeing as though I played exactly according to rules and they have been saying it’s "almost here". Seems like that would have been said before right? Avoid at all costs!!!! I’m honestly just frustrated at the fact that I keep being scammed over and over. I’ve only seen 6 casinos who seem to actually to be legit. This is very disheartening. They’re all frauds

Dear Dom913,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Dom913,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.