TrueFortune Casino - A retirada do jogador está atrasada.

I keep getting the run around regarding a "pending" withdrawal request made back on 08/19/2022 in the amount of $250.00 won from a $25 - $35 BTC deposit with a no playthrough (1x) wager and I believe a 250% to 350% deposit bonus. I have been told since 09/07/2022 on numerous separate occasions via live customer chat support, it would be paid out and my issue was being forwarded to my "account manager." I have emailed the "account manager" as well to no resolve, nor response back. I would greatly appreciate if there is anything Casino Guru could do to step in on my behalf and help me resolve this issue. Again, I appreciate your time and consideration in this matter.

Kindly -

Brent L. R*****

703/5000

Hello blrodgers,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Is this your first ever withdrawal request from the casino? Did you claim any other bonuses there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thank you for your response back. Yes, my account is verified since 2020. This is not my first withdrawal request from the casino. It is my second request. The first was on a no deposit welcome chip back in 2020. I have claimed numerous bonuses there in the past depositing bonuses, no deposit bonuses, and free spins.The last time I spoke with the casino was on the 21st of September, 2022. It was regarding this issue of the non payment. I am attaching a few things that may help. Again, I thank you and let me know if there is anything further needed please.

Thank you again - kindly- Brent R******

Sorry, these screenshots are all out of order. This conversation was had on 09/24/2022 @ approximately 8:00 a.m. est. with agent Phillip again via live chat s. Thank

Hello blrodgers,

Can you please show a screenshot of the current pending withdrawal? The one you provided above are related to a 2021 withdrawal.

Thank you blrodgers, I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello blrodgers,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite TrueFortune Casino to join the conversation and participate in the resolution of this complaint.

Dear TrueFortune Casino,

Can you please update us on the player's withdrawal status?

Best wishes,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you

Dear blrodgers,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas