VoodooDreams Casino - Os ganhos de bônus do jogador foram anulados.

the casino in question is (woodoodreams casino) but I had to click one in the casino selection and I received an email telling me the first time in years that I play online that my winnings of 350 euros are canceled because with the bonus I could not play more the 5 euros! .. when and so the other casinos do not make you play or make bets more than 5 euros when you place the bet it comes back to you .. if you allow me then you cannot tell me that you do not pay me because if I lost the bet you shut up and took the money you didn't give it back to me right? how should I deal with this mess of me .... ?? thank you 1000

il casino in questione e( woodoodreams casino ) ma ne ho dovuto cliccare per forza uno nella selezione casino mi e arrivata una email dicendomi la prima volta dopo anni che gioco online che la mia vincita di 350 euro e annullata perche col bonus non potevo giocare oltre le 5 euro !.. quando e cosi gli altri casino appunto non ti fanno giocare o fare scommesse piu di 5 euro quando piazzi la scommessa ti ritorna indietro .. se me la consenti poi non puoi dirmi che non mi paghi perche se perdevo la scommesse stavi zitto e ti prendevi i soldi non me li ridavi indietro giusto?? come devo fare con questo casino di me....?? grazie1000

Dear kathi81,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://www.voodoodreams.com/en/bonus-terms:

„The maximum amount you are allowed to bet per spin when playing with a bonus is €5 / $5 / £5 / 50 SEK / 50 NOK / ₹ 500 per bet (or equivalent in any other currency) until the wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed, as well as purchasing bonus round features in games such as for example White Rabbit."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to contact me you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

ok thanks x the answer so there is practically nothing to do they are right and I have to resign myself?

ok grazie x la risposta quindi praticamente non c´e nulla da fare hanno ragione e debbo rassegnarmi?

Dear kathi81,

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time.

Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear kathi81,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

hi well aware no otherwise I would not have placed more than 5 euros .. .. I repeat in my opinion the casino and in any case wrong because it makes them place many casinos they do not place bets in fact but if there is nothing to do we accept this decision ( grz1000 anyway)

salve bhe consapevole no altrimenti non avrei piazzato superiori a 5 euro .. .. ripeto secondo me il casino e comunque in torto perche le fa piazzare moltissimi casino non fanno piazzare le scommesse infatti ma se non c´e nulla da fare accettiamo questa decisione ( grz1000 comunque)

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.