WinsPark Casino - Os ganhos do jogador foram confiscados devido a um depósito enviado por um método de pagamento de terceiros.

Hi I wanted your help x regarding a win made at Winspark online casino, it is a win made of € 2000 about a week ago that was not credited to me and even close my account justifying that the card used for the deposits made and therefore also x The winning credit was not in the name of myself, I explained that the card used is from my partner and I could either prove the validity of the thing by sending the required documents, but the site ordered the immediate closure of the account, can I take legal action against them x the lack of clarity and company policy? also because the gaming deposits and there are not a few have them withdrawn anyway without asking who the account card was ???? I await your response and thank you in advance.

Salve volevo il vostro aiuto x quanto riguarda una vincita fatta su Winspark casinò online,si tratta di una vincita fatta di euro 2000 circa una settimana fa’ che non mi è stata accreditata ed addirittura chiudere il mio account giustificando che la carta usata x i depositi fatti e quindi anche x L’accredito vincita non era intestata a me medesima,io ho spiegato che la carta usata è della mia convivente e potevo o dimostrare la validità della cosa inviando documenti richiesti,ma il sito ha disposto la chiusura dell’account immediata ,posso agire legalmente contro loro x la poca chiarezza e politica aziendale?anche perché i depositi di gioco e non sono pochi li hanno comunque ritirati senza chiedersi la carta conto di chi fosse????attendo vostra risposta è vi ringrazio anticipatamente.

Dear Rita,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. By registering an account, you agree to the terms and conditions (https://secure.5winspark.com/#/help/user-agreement) of the casino. In this specific case there is written: 

„Winspark reserves the right, in its sole discretion, to void any winnings and confiscate any balance in your account for any of the following circumstances:

If the name on your account does not match the name on the credit card(s) used to make purchases for your account."

Please understand, that by depositing using your partner’s credit card you have breached one of the main rules, so I am not sure we can help here.

Could you advise if you have used a joint bank card or your partner is the only card owner?

Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina I can understand that some casinos do not accept third party cards but then why accept deposits on the site from third party cards, apart from that it was not even visibly specified that no cards were not accepted in my name, it is a card r evolution in the name of a single person not jointly registered, it was my first registration on online sites and I caught the most incorrect and fair site possible, however I will proceed x distrust that I think something wrong there is indeed I think that x a win of 2000 euro the site preferred to confiscate everything close an account instead of asking for additional credentials in order not to pay ... the solutions were there but the Winspark casino prefers the lack of seriousness !! I would like the question to be investigated by finding a fair solution for everyone thanks kristina

Buongiorno Kristina posso capire che alcuni casinò non accettano carte di terzi ma allora perché accettare depositi sul sito da carte di terzi,a parte ciò non era neanche visibilmente specificato il fatto che non fossero state accettate carte non a me intestate,si tratta di una carta r evolution intestata ad una singola persona non cointestata,è stata la mia prima iscrizione su siti online ed ho beccato il sito più scorretto e leale possibile ,comunque procederò x diffida che penso qualcosa di non corretto ci sia anzi penso che x una vincita di 2000 euro il sito abbia preferito confiscare il tutto chiudere un account invece di chiedere ulteriori credenziali pur di non pagare...le soluzioni ve ne erano ma il Winspark casinò preferisce la poca serietà!!vorrei che si approfondisse la questione trovando una soluzione equa x tutti grazie kristina

I also wanted to add given the lack of clarity of the casino that the fact that they do not accept cards in the name of third parties was pointed out after a week that the winnings of € 2000 were still in withdrawal so I continued to deposit on their site with the same card because they agree that the Italian player continues to pay pennies, they could immediately block everything, I have all their emails and some quibbles can be found for sure.

Volevo anche aggiungere visto la poca chiarezza del casinò che il fatto che non accettano carte intestate a terzi è statt fatto notare dopo una settimana che la vincita di euro 2000 era ferma in prelievo quindi io ho continuato ha depositare sul loro sito con la medesima carta perché a loro conviene che la giocatrice italiana continui ha versare soldini,potevano bloccare subito il tutto,ho tutte le loro email e qualche cavillo lo si trova di sicuro .

Rita, did the casino refund the deposit back to your partner's card? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Good morning kristina the casino refunded € 125.00 to the card but I deposited much more because while we were waiting for the withdrawal we continued to play which was convenient at the casino even if the card was not in my name, refund € 125.00 x a win of 2000.00 does not seem legitimate to me ... I send you communications with the casino.

Buongiorno kristina il casinò ha rimborsato sulla carta 125,00€ ma io ne abbiamo depositati molto di più perché in attesa del prelievo abbiamo continuato a giocare cosa che al casinò faceva comodo anche se la carta non era a me intestata,rimborsare 125,00€x una vincita di 2000,00 a me non sembra lecito...ti invio le comunicazioni con il casinò.

Kristina I have sent the casino emails sent to me but my responses to the casino cannot be recovered because they were given in live chat, so that's all I asked them to verify all my and my partner's documentation and that they do not we were fake but they preferred not to pay I wish you a good day.

Kristina io ho inviato le email del casinò a me inviate ma le mie risposte al casinò non riesco ha recuperare perché sono state date in live chat,quindi questo è tutto io ho chiesto loro di verificare tutta la documentazione mia e del mio partner e che non eravamo dei fasulli ma hanno preferito non pagare ti auguro una buona giornata.

Thank you for the emails, Rita. I see that the casino mentioned that all deposits have been refunded. Do I understand correctly that you've received €125 only? How much money did you deposit?

Good morning Kristina right now I checked the account I saw that over 125.00 credited last time to be precise on 07 March, on the 16th that is yesterday another € 220.00 was credited, therefore a total of € 335.00. .. now I don't remember exactly how much I deposited but I think about € 400/450 but the point remains the same and that is that there is no comparison with respect to the winnings, it is how they were able to credit these figures to the account even after days they could also credit the winnings made so this shows that there is something strange I hope they repent and do the right thing ...

Buongiorno Kristina proprio adesso ho controllato sul conto ho visualizzato che oltre i 125,00 accreditati la scorsa volta per la precisione il giorno 07 marzo ,il giorno 16 cioè ieri sono stati accreditati altri 220,00€ quindi un totale di 335,00€ ...ora non ricordo con precisione quanto io abbia depositato ma penso sulle 400/450€ ma il punto rimane lo stesso e cioè che rispetto alla vincita non c’è paragone,è come hanno potuto accreditare sul conto tale cifre anche a distanza di giorni potevano accreditati anche la vincita fatta quindi ciò dimostra che qualcosa di strano c’è spero che si ravvedano e fanno la cosa giusta ...

Rita, I am truly sorry, but there is not much more we can do in this case. As I mentioned previously, depositing by a 3rd party payment method is strictly prohibited in most casinos. It is a part of the anti-money laundering policy, and we cannot punish the casino for following this type of rule.

Winks Park Casino has the full right to confiscate your winnings and in this case, they are proceeding correctly by returning your deposits. Please, let us know when the last deposit is refunded. Thank you for understanding.

Thank you very much for your interest I wish you a good day.

Grazie mille x l’interessamento vi auguro una buona giornata.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.