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For 5 days they have been misleading and deceiving me. all correspondence has been saved. operators stated that the withdrawal of funds would take several hours. then 24 hours.then 48 hours. As a result, about 5 days passed and there was no withdrawal of funds. I also wrote more than once that my bonuses disappeared from the pragmatiс play provider. (I run my own channel about a casino and bought 12 bonuses for a total amount of 120,000 rubles to open them with viewers) as a result, the bonuses simply disappeared. Nobody gives me any answer. They couldn’t disappear. You know how this provider works, right? when purchasing a bonus, we just look at the animation, winning there is already a foregone conclusion at the time of purchasing the bonus.So, even if too much time had passed, the bonuses opened on their own, the winnings from them should have come to my account. Let's summarize - for 5 days I cannot receive any information regarding my withdrawal and the loss of bonuses from the pragmatic play provider In addition to the missing bonuses, 60,000 rubles were requested for withdrawal

Hello klinvoroshilov4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Inmerion Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you use bonus money to accumulate those in game bonuses? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

They say that it is an anonymous casino and you don’t need to confirm your account. I used real money to purchase bonus features from the pragmatic play provider.all this happened 6 days ago but the casino doesn’t give me any answer

2 weeks later my account was blocked without explanation

Hello klinvoroshilov4,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

I have no messages because I chatted with them and they blocked the account and there is no access to the chat

у меня нет сообщений так как я общался с ними в чате и они заблокировали аккаунт и доступа к чату нет

Dear klinvoroshilov4 and CasinoGuru,

I'd like to inform you that the account in question was under the investigation of our sport provider.

During the ongoing investigation, all funds and activities associated with this account were temporarily put on hold.

Subsequent to the investigation, the account was closed due to fraudulent activities. 

Any attempts to engage in such activities will be detected, and as a consequence, leads to the account closure.

Since the withdrawal amount exceeded both the initial deposit and potential refund, the decision to permanently close the account and restrict access to all associated funds was made.

We possess an official letter from the sports provider, confirming that the client engaged in unlawful actions to manipulate winnings. A copy of the letter has been sent to nikolas.b@casino.guru for your reference. Please verify this information accordingly.

Respectfully,

Inmerion Casino Representative

another proof that you are scammers. Initially, I made bets on sports and the winnings were withdrawn to me. then I only played in casinos where my bonuses disappeared and I was not paid the winnings specifically for the casino. Dear administration, ask them for the history of my account. there it will be clearly visible that for 3 days I played exclusively in the casino and did not make any sports bets and they refused to pay me my winnings specifically for the casino where my bonuses also disappeared

Dear Inmerion Casino,

Can you please forward the mentioned proof to nikolas.b@casino.guru? Also why was the player's balance capped only after playing casino games?

Dear Nick!

The email with proof attached was re-sent to nikolas.b@casino.guru. Please, check your inbox.

The investigation started immediately after the alert notification from our sports provider.

This measure is coincidental and not associated with the player's involvement in casino gaming activities.

Respectfully,

Inmerion Casino Representative

Let me clarify once again that the winnings on sports bets were paid to me. then for several days I played exclusively in the casino where one winning of $400 was also paid out. and only after that my bonuses for $1,200 disappeared and they also refused to pay me $600. I did not make any sports bets during this time

еще раз уточню выигрыш по спортивным ставкам мне был выплачен. далее на протяжении нескольких дней я играл исключительно в казино где один выигрыш в размере 400 долларов также был выплачен. и только после этого у меня исчезло бонусов на 1200 долларов а также отказали в выплате 600 долларов. никаких спортивных ставок за это время я не совершал

Hello klinvoroshilov4,

Even though your balance was capped after you played casino games, the initial problem occurred while playing sports betting.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick