1xBet Casino - O jogador está insatisfeito com o processo de retirada.

I am here to expose what happened to me at Casino 1XBET, and it was several times, whenever I ask for a withdrawal there is some strange question, they always claim that I did not play the value of my last deposit, that and the casino's scam, because casinos don't like that players withdraw money.

But then I made a complaint to the attendant and as he had always asked me to contact the casino's security and send documents, and always, it seems like a soap opera, I want to alert the casino players to keep an eye on these issues, and always with a foot behind with this 1xbet casino, beware !!!!

I hope that the casino in question changes its practice for customers, after all, that we make the casino work, and I ask you to be more honest.

So here is my complaint against the 1XBET casino, so that they change their attitudes and let them know that every player likes to cash out when they win some amount, even if it is small, ok?

Personal care, choose well which casino will put your money.

There, I forgot to say that I had to play the value of 1300000 IDR and lost everything back, easy?

Tercinho106.9@hotmail.com

Beautiful field

Minas Gerais

Brazil

Estou aqui para expor o acontecido comigo no Casino 1XBET , e foram varias vezes, sempre que peço um levantamento tem alguma questão estranha, sempre alegam que não joguei o valor do meu ultimo deposito, isso e falcatrua do casino, pois, casinos não gostam que jogadores saquem dinheiro.

Mais ai fiz uma reclamação para o atendente e como sempre me pedira para entrar em contato om a segurança do casino e enviar documentos, e sempre assim, parece ate uma novela, quero alertar os jogadores de casino que fiquem de olho nestas questões, e sempre com um pé atrás com esse casino 1xbet ,cuidado!!!!

Espero que o casino em questão mude sua pratica para om os clientes, afinal , nos e que fazemos o casino funcionar, e peço que sejam mais honestos.

Então fica aqui minha reclamação contra o casino 1XBET , para que mudem suas atitudes e que fiquem sabendo que todo jogador gosta de sacar quando ganha alguma quantia, mesmo que seja pequena, ok?

Cuidado pessoal, escolha bem qual casino ira colocar seu dinheiro.

Há, esqueci de dizer que tive que jogar o valor  de 1300000 IDR e perdi tudo de volta, e mole?

Tercinho106.9@hotmail.com

Campo Belo

Minas Gerais

Brasil

Dear Tercio,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found: 

"The 1xBet Security Service is entitled to: refuse any withdrawal should the deposit or withdrawal amounts be inconsistent with bets placed (the Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1; placing a high volume of bets that have a minimal impact on your balance shall not be taken into account, i.e. bets placed on opposite outcomes in games such as Roulette, Baccarat, Craps and Dice). Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit."

Please could you clarify if you have placed any successful withdrawals in the past? Did you complete KYC (verification) process? I’m sorry, but could you please help me to understand, what the current issue with 1xBet Casino is? Is there any pending withdrawal or funds being held? Thank you in advance for your reply.

Best regards,

Petronela 

Dear Tercio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.