20Bet Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello,

I am trying to withdraw 2000 BRL from my account and the status remains pending indefinitely. The support team says there is no definite time frame? How is this possible? I am already verified, I have sent all my documents including my bank statement.

Olá,

Estou tentando fazer um levantamento de 2000 BRL da minha conta e o status fica pendente pra sempre. O suporte diz que não tem prazo certo? Como assim? Eu já estou verificado, enviei todos os meu documentos inclusive extrato bancário.

Dear evaristomat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I received the loot.

Recebi o saque.

Dear evaristomat,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru