Right from the start my experience at this casino was not good. Actually over the 2 days that id tried to enjoy it, it went from confusing, to frustrating, to infuriating, to fed up.
It started with an issue verifying, during which I tried to talk to support but when 8 clicked the link it did nothing. So I emailed them, and it bounced right back. I had another go and eventually got verified, and just needed to add a payment card to get the no deposit free spins. But it wanted a payment, so I have up for the day. The following day I tried again, no joy. However the support link worked and after waiting in line for about 10 mins I finally got to talk to someone in live support. She wanted to see a screenshot of the bonus, I asked if that meant id have to wait on line again and she assured me I wouldn't. Got the screenshot, lost the chat, and look didn't work again. Extremely frustrating. I came back later and tried again, got through, showed the screenshot, and explained the issue with adding a card. She told me it wouldn't charge me, I told her it was asking for a payment. She said to cancel the payment request at my bank and it would still add the card. So I did that, and she was wrong. Went to talk to support again, they were done for the day. And that's about all I have tolerance for. If it's that hard just to do simple stuff, I don't want to waste any more time there.
It started with an issue verifying, during which I tried to talk to support but when 8 clicked the link it did nothing. So I emailed them, and it bounced right back. I had another go and eventually got verified, and just needed to add a payment card to get the no deposit free spins. But it wanted a payment, so I have up for the day. The following day I tried again, no joy. However the support link worked and after waiting in line for about 10 mins I finally got to talk to someone in live support. She wanted to see a screenshot of the bonus, I asked if that meant id have to wait on line again and she assured me I wouldn't. Got the screenshot, lost the chat, and look didn't work again. Extremely frustrating. I came back later and tried again, got through, showed the screenshot, and explained the issue with adding a card. She told me it wouldn't charge me, I told her it was asking for a payment. She said to cancel the payment request at my bank and it would still add the card. So I did that, and she was wrong. Went to talk to support again, they were done for the day. And that's about all I have tolerance for. If it's that hard just to do simple stuff, I don't want to waste any more time there.
- Looks nice
- Unstable website, email bounced back etc
- Live support only available at certain times
- Poor customer support overall
- Had to add a payment card for the no deposit free spins which cost me, and still didn't get the free spins
