Avaliação do alterhun

Casino Guru

Queremos que os jogadores compreendam o jogo.

há 6 mesesOriginalTradução
Despite all the positive feedback about the casino, it has been a huge disappointment for me. The wagering requirements for the bonuses are very high, and the RTP is quite low. It's quite telling that out of 7500 euros, I could only wager 300 euros with a balance of 125 euros. I claimed all the deposit bonuses, but I couldn't achieve more than 10% of any of them. When I asked customer support how this was possible, I received a template response via ctrl + c / ctrl + v. The time it took to get the response was so short that they couldn't have fully read what I wrote. This is extremely rude to players. I am very disappointed!
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  • Terrible RTP
  • Unfriendly wagering requirements
  • Unfriendly Support Agent
  • Bad loyalty system
  • Missing brand new slots
  • Outdated desing
Pledoo Casino
há 5 meses
Good day alterhun,

Thank you for visiting our casino and taking the time to leave a review!

We are truly sorry that your experience at Pledoo didn't meet your expectations. We sincerely hope your perspective will change over time.

To address some key points:

- Our RTP is not controlled by us in any way, luck is the only factor that matters.

- We will review your correspondence with our support team, and if any errors are found, we will correct them and upgrade our communication protocols accordingly.

- We update our game catalog daily, so your favorite provider or game is likely already available to play!

- Regarding loyalty and wagering, our policies are quite standard and similar to most other brands. We understand these may not appeal to everyone, but many of our customers appreciate these aspects of our casino.

Once again, thank you for your detailed review. Best of luck in your future gameplay!

Best regards,
Pledoo Team
há 7 mesesOriginalTradução
I might have played for about an hour on the site. Despite being a licensed casino, it was quite disappointing. I couldn't choose when to use the free spins I received with my first deposit. After more than 800 dead spins from a 200 euro balance, I decided not to play at this casino anymore.
After I requested to close my account, the customer service representative encouraged me not to close it, but just to log out. I asked a second time for them to close my account, but they still recommended not doing so, as I would miss out on excellent promotions. This attitude is unacceptable in terms of responsible gambling policies.
For me, the presence of such casinos on the market is unacceptable.
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  • Extreme slowly support
  • Bad RTP
  • High wagering requirement
  • Low max cashout with bonus
CatCasino
há 6 meses
Hello there,

Thank you for your feedback. We sincerely regret that you had such a negative experience playing at our casino.

Allow me to clarify a few points:

Use of Free Spins: We understand how important it is for players to have control over their bonuses. Your comment is noted and we will pass it on to our development team to consider possible improvements in this area.
Gaming Experience: We are sorry that your gaming experience was unsuccessful. Our games undergo rigorous reviews for integrity and compliance with licensing standards. We always strive for transparency and fairness in the gaming experience.
Account Closure: We apologize that our support representative did not provide you with adequate assistance with your account closure request. Responsible gaming policies are a priority for us, and we understand the importance of honoring your wishes. We will take steps to avoid similar situations in the future.

We value your opinion and feedback as it helps us to become better. If you still wish to close your account or have additional questions, please let us know and we will promptly honor your request.

Thank you for your understanding and patience. We hope you will give us a chance to correct the impression you have given us.
há 8 mesesOriginalTradução
Nice casino, although the games lag sometimes. Customer service and card payments are also fast. More gaming providers are needed, and Herake will be a good little casino.
  • Fair bonus conditions
  • Fast customer support
  • Fast card payouts
  • Missing many popular game providers
há 8 mesesOriginalTradução
Easy-to-use casino interface. Friendly and good bonus conditions. The administration and payouts are very slow, which disappointed me at this casino. At the time of writing the review, I have been waiting for e-wallet payment for 4 days. Terrible
  • Good selection of games
  • Good bonus condition
  • Administration is complicated
  • Very slow withdrawal
BDM Bet Casino
há 3 meses
Hello!
We are sorry that our site did not meet your expectations. We always try to offer the best service and regularly improve the site. Moreover, we are working on optimization and acceleration of withdrawal processing. We hope that in the future you will not have such issues and the game on our site will bring you only positive experience!
Best regards,
BDMbet Team.
há 8 mesesOriginalTradução
This casino seemed promising but turned out to be a huge disappointment. The bonus wagering requirements are high, considering that the balance is not credited immediately, but only in increments of 10 percent as the wagering requirement is met. Essentially, the player doesn't feel like they are playing for and receiving a bonus. The Return to Player (RTP) rates are very low, and the player receives no loyalty bonus in compensation. As for customer service, after I lost a significant amount of money on the site and asked for my account to be closed, the customer service assistant left me hanging without saying goodbye, making it feel like once I no longer wished to play on the site, basic manners no longer applied to me. This type of behavior was disgusting. I feel exploited.
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  • Fast withdrawal
  • Rude customer support
  • Low RTP
  • Bad bonus condition
Wazbee Casino
há 6 meses
Greetings alterhun!

Thank you for recognizing our speedy withdrawal system! It’s the fastest in the industry!

The RTP% is an industry-standard measure of long-term winning probability, set by game developers and regulated by independent agencies. Remember, luck solely determines game outcomes, as the casino cannot influence the RTP%.

We take great pride in our support team and their daily efforts. However, we will thoroughly investigate your claims and make any necessary adjustments if issues are identified.

Our special bonus gives you lots of great opportunities regular bonuses don't have: no rules about how much you can withdraw, no limits on how much you can bet, the bonus funds are non-sticky and you can even indulge in bonus buy feature.

With warm regards,
Wazbee Team.
há 10 mesesOriginalTradução
I have requested several times to close my account, but nothing happened for days. Then I asked again, and they encouraged me to stay for free spins. This casino does not follow responsible gambling policies and does not fulfill player requests within 24 hours. Furthermore, the RTPs are so low that I couldn't meet the wagering requirements for 4 bonuses, even with the smallest bets, reaching only 10%.
Ler maisLer menos
  • Extremly low
  • Responsible gaming
há 11 mesesOriginalTradução
I took advantage of the first 150% deposit bonus. It's an impossible mission. I couldn't fulfill 10% of the wager. Terrible. The website lags often, and there's a lot of waiting for it to load.
  • Low RTP
  • Unfair Bonus terms
há 11 mesesOriginalTradução
Well, this was quite an "experience" again. A 100 Euro deposit lasted for only 17 minutes at a 20-cent stake. Customer service is of no use. Obtaining bonuses is practically impossible.
  • Lot of technical problembs
  • Very low RTPs
  • Unfriendly Customer Support
  • Unfair bonus T&C
Joya Casino
há 11 meses
Dear alterhun,

Thank you for taking the time to share your recent gaming experience with us. We genuinely apologize for any inconvenience you've encountered, and we appreciate your valuable feedback.

We understand that your session didn't go as expected, and we want to make things right. As a gesture of goodwill, we would like to add an additional 20€ to your account so you can have another opportunity to try your luck if you are accepting? We hope this extra credit enhances your gaming experience with us.

We also take your feedback seriously, and we are actively addressing the concerns you raised, including the duration of your deposit, bonus accessibility, technical issues, RTP rates, customer support interactions, and bonus terms and conditions.

If you have any further details or specific issues you'd like us to look into, please feel free to provide more information. We are here to assist you and ensure that your future experiences with us are positive and enjoyable.

Thank you for your understanding and for being a valued member of our gaming community.

Best regards,

Joya Casino
há 11 mesesOriginalTradução
I started with very positive experiences in this casino. I took advantage of several bonuses, managed to meet the wagering requirements, and received my winnings. Then they examined the source of my income, I provided documentation, but it wasn't accepted. After 2 months, thanks to the help of Casino.Guru, I finally received my winnings, but I wouldn't wish the emotional rollercoaster I went through during those 2 months on anyone.
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  • Lot of games
  • Lot of bonuses
  • Withdrawal Limits
  • Unfriendly attitude of casino
LionSpin Casino
há 10 meses
Thank you for your valuable feedback!

We regret that you have had such a negative experience with Lionspin as we always strive to improve and make your stay in our casino as comfortable as possible!

We want to emphasize that our Verification Department consistently follows the terms outlined in our licensing agreement. It's crucial to understand that our document requests are a necessary part of fulfilling our regulatory responsibilities, protecting our Players' interests, and preventing any potential occurrences of money laundering or other illicit activities.

Additionally, please note that the maximum withdrawal limits are limited to EUR 2000 per day and EUR 15000 per month, however, if you wish to increase your withdrawal limits, you can contact our customer support team via live chat or via email on our website. The above limits could be increased for members of our VIP program.

Feel free to contact us again if any additional questions arise.
We are glad to help you!

Best Regards,
Lionspin team
há 11 mesesOriginalTradução
The casino's website is quite fast and mobile-friendly. Honestly, I can't really say anything bad about it. The customer service is quick and helpful.
  • Fast site
  • Kindly and fast customer service
  • Low RTP
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