BC.Game Casino - O depósito do jogador não aparece na conta.

I initiated a bank transfer deposit process around 8:00 in the morning, and although the balance has reduced from my account, it hasn't been reflected.

I immediately contacted support and sent screenshots of the bank transfer statement, etc. However, they told me to wait for 24 to 48 hours, so I decided to wait.

After 48 hours passed and it still wasn't reflected, I contacted them again, re-sent the relevant information and screenshots I had given the previous day, and was told to wait a little longer as they have informed the responsible department. It still hasn't been reflected as of now.

Could someone please assist me with this?

朝8:00頃銀行送金の入金手続きをして口座から残高は減っているのに反映されません

すぐに問い合わせて振込明細等のスクリーンショットを送ったんですが24時間～48時間待ってくださいと言われたので待つことにしました

そして48時間経っても反映されてないのでもう一度問い合わせたんですが、前日に問い合わせて伝えた内容、明細等をもう一度送らされ担当部署に伝えましたのでもうしばらくお待ちくださいと言われ未だに反映されていません

どうか助けてくれませんか

Dear seidenkicom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have made deposits many times in the past.

However, there was never a delay in the reflection.

I have also informed the bank about this.

過去に何度も入金をさせていただいてます

ですがここまで反映が遅れる事は無かったです

銀行にもこの事を伝えてます

I was successfully refunded!

thank you

無事返金されました！

ありがとうございます

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ko.1, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru