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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Respostas às reclamações por Veronika Lash

Português
Dear Nelson.U,We're glad to hear that your issue has been resolved. We'll go ... há 5 dias
Dear gartist415,Thank you for the email with the videos and screenshots suppo... há 5 dias
Thank you for your reply. The dates you mention refer to the transaction peri... há 5 dias
Thank you for your response. Could you please provide the advertisement from ... há 5 dias
Thank you for your emails. I’ve reviewed the screenshot, and I can see that y... há 5 dias
Thank you for the clarification.Please forward me the email with the confirma... há 5 dias
Thank you for your reply. I understand your frustration with the way the play... há 5 dias
Thank you for your reply. Has the casino customer support given you an estima... há 5 dias
Unfortunately, the player has not responded to our messages and questions. Co... há 5 dias
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