GGBet Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello,

I've never had any problems with gg.bet, let alone payouts, and I've always been very satisfied.

As of the day before yesterday, you're withholding my withdrawals, claiming it's my bank. I should check my bank card to see if it's defective.

Completely pointless, because the transfer has absolutely NOTHING to do with my bank card itself.

I think you want to stall me.

I'm very disappointed in this regard, as I've always had withdrawals in my account quite quickly, now I'm being given wild answers and the withdrawal would take 14 days.

So first the card, now 14 days - I think in 14 days there was a new problem again.

Hallo,

und zwar habe ich bei gg.bet bisher nie Probleme mit Ein geschweige denn Auszahlungen gehabt und war immer sehr zufrieden.

Seit vorgestern, behalten Sie meine Auszahlungen ein und behaupten, es läge an meiner Bank. Ich sollte meine Bankkarte prüfen ob Sie defekt ist.

Völlig sinnlos, weil die Überweisung nicht, aber auch absolut NICHTS mit meiner Bankkarte an sich zu tun hat.

Ich denke man will mich hinhalten.

Ich bin diesbezüglich sehr enttäuscht, da ich Auszahlungen immer recht schnelle auf dem Konto hatte, nun gibt man mir wilde Antworten und die Auszahlung würde 14-Tage dauern.

Also erst die Karte, nun 14 Tage - ich denke in 14 Tagen war dann wieder ein neues Problem.

Dear Cashwig,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I have already paid out at this casino and my KYC process is fine - since I have already paid out, several times - it worked.

Now it is claimed that my bank card is defective? What does the bank card have to do with my payment, that's complete nonsense.

Hallo,

ich habe bereits in diesem Casino ausgezahlt und mein KYC Prozess ist in Ordnung - da ich ja bereits ausgezahlt habe, auch mehrfach - es funktionierte.

Nun wird behauptet, dass meine Bankkarte defekt sei? Was hat die Bankkarte mit meiner Auszahlung zu tun, dass ist doch völliger quatsch.

Dear Cashwig,

Have you received your withdrawal from the casino yet?

Dear Cashwig,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.