GreenSpin Casino - Os ganhos do jogador foram limitados.

Hello Casinoguru team,

I also have problems with the payout at Greenspin.

The first time, after a long back and forth, the verification worked.

Now after the 2nd deposit they are back against each other. My personal adviser Kira Davis also responds.

The first payout was rejected and my account balance reduced to 92.5. When I asked Kira it was said to have been a sticky bonus, which was not visible in my account. In the meantime, 2 more payments have been canceled. Please help. The good reviews here can't be true.

Hallo Casinoguru Team,

Auch bei Greenspin habe ich Probleme mit der Auszahlung.

Beim ersten Mal hat es nach langem hin und her mit der Verifizierung geklappt.

Jetzt nach der 2. Einzahlung stellen die sich wieder quer. Mein persönlicher Berater Kira Davis reagiert auch mit.

Die erste Auszahlung wurde abgelehnt und mein Kontostand auf 92.5 reduziert, auf Nachfrage bei Kira soll es Sticky Bonus gewesen sein, der allerdings in meinem Account nicht sichtbar war. Mittlerweile hat man 2 weitere Zahlungen storniert. Bitte um Hilfe. Die guten Bewertungen hier können nicht stimmen.

Hello DamianSt,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GreenSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus did you use, isn't it visible in your bonus history? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

My account is verified, I could pay out 20€ on 01/18/23. have the bonus I used: 75% wagerfree according to email.

As a player, I cannot see the bonus status in this casino!!! And my balance was not paid out and was immediately reduced from 115 to 92€ without any comment!

The last time I texted with Kira was yesterday, to no avail. After that, the payment was canceled again.

Kind regards

Damian

Hallo Nick,

Mein Konto ist verifiziert, ich könnte am 18.01.23 schon Mal 20€ auszahlen. Den Bonus habeich verwendet: 75 % wagerfree laut Email.

In diesem Casino kann ich als Spieler den Bonusstatus nicht erkennen!!! Und mein Guthaben wurde nicht ausgezahlt und sofort von 115 auf 92€ reduziert, ohne Kommentar!

Das letzte Mal habe ich mit Kira gestern geschrieben, ohne Erfolg. Danach wurden die Auszahlung wieder abgebrochen.

Mit freundlichen Grüßen

Damian

Hello,

I have completely forgotten.

Currently I can't pay out the 92€ either.

Any attempt will be cancelled.

Many greetings

damian

Hallo,

Habe ich noch ganz vergessen.

Aktuell kann ich auch die 92€ nicht auszahlen.

Jeder Versuch wird storniert.

Viele Grüße

Damian

Hello DamianSt,

Based on the screenshot provided, only the free spins are wager-free and the deposited balance with the 75% bonus has to be wagerd.

Can you please check in your balance/bonus history if the wagering is not visible there?

Hello,

Here is a screenshot from my account. The wager counter was 0, but my balance was reduced and I don't want to pay out the €92 either.

Best regards

Damian S*****

Hallo,

Hier ist ein Screenshot, von meinem Account. Der Wager Zähler war auf 0 trotzdem wurde mein Guthaben reduziert und auch die 92 € möchte man nicht auszahlen.

Mit freundlichen Grüßen

Damian S*****

I would like to invite GreenSpin Casino to join us and help us resolve the player's issue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello there Nick and Damian

Checked the problem with the compliance team and here is the result:

1.) The bonus is Sticky and it is mentioned on the Offer page at second deposit bonus and that brought the deduction on your account on amount of 22.50 EUR

2.)The reason for the withdrawal refused is that you are missing Proof of payment method (Mifinity in your case)

As soon as you upload that document please request withdrawal and as soon as possible our team will check and approve it.

Best Regards

Hello Greenspin Casino,

I'll upload the screenshot with the deposits and withdrawals, then you can see all transactions.

You have accepted a deposit via mifinity and do not want to pay out to the account? In my opinion it is cheating

In addition, no bonus was visible in my account, which I also consider to be fraud. Simply delete an amount without a hint, that's not serious.

Best regards

Damian S******

Hallo Greenspin Casino,

Ich lade Mal den Screenshot mit den Einzahlungen und Auszahlung hoch, dann kann man alle Transaktionen sehen.

Sie haben nämlich eine Einzahlung über mifinity akzeptiert und wollen aber auf das Konto nicht auszahlen? In meinen Augen ist es Betrug

Außerdem war in meinem Account kein Bonus sichtbar, Auch das halte ich für Betrug. Einfach einen Betrag streichen ohne einen Hinweis, das ist doch nicht seriös.

Mit freundlichen Grüßen

Damian S******

Hello DamianSt,

You clearly mentioned in one of your previous post, even with a screenshot that you have used the second deposit bonus. The casino provided a screenshot of the exact same bonus where it is stated that the bonus is "sticky".

Also you will be able to withdraw once you provide all the requested documents for the verification.

Please be sure to provide it as soon as possible so you will be able to withdraw.

Regards,

Nick

Hello Nick,

Thanks a lot for your help.

I got the sticky bonus thing. Unfortunately, as a player you have no view of whether this is still active, which is a pity. The casino has all the documents, yet they refuse to pay out. No Account is verified.

Best regards, Damian

Hallo Nick,

Vielen Dank für Deine Hilfe.

Das mit dem Sticky Bonus habe ich verstanden. Als Spieler hat man leider keine Ansicht ob dieser noch aktiv ist, das ist schade. Das Casino hat alle Dokumente, dennoch weigert es sich auszuzahlen. Nein Account ist verifiziert.

Viele Grüße Damian

Hello DamianSt,

Do I understand it correctly that you have received no payout yet, not even the capped winnings?

Hello Nick and Damian

I checked for the reason of the cashout refuse and our financial department team left a note with :

"Proof of payment method(MiFinity) is required"

Best regards

Hello Nick,

That's exactly how it is, you have repeatedly refused the payout without reason.

Proof of Mifinity was uploaded and I was able to pay out in the past.

Now I've uploaded more screenshots, let's see if it works this time.

Best regards

damian

Hallo Nick,

Genau so ist es, man hat die Auszahlung ohne Grund mehrfach geweigert.

Der Nachweis von Mifinity war hochgeladen und ich konnte in der Vergangenheit schon Mal auszahlen.

Jetzt habe ich weitere Screenshots hochgeladen, schauen wir Mal ob es diesmal klappt.

Viele Grüße

Damian

Hello Nick and GreenSpin Casino,

After I uploaded the documents again, the 92 € were paid out. It's a shame that you have to put in so much effort.

At this point many thanks to the Casino Guru team, without you the money would be gone.

Best regards, Damian

Hallo Nick und GreenSpin Casino,

Nach dem ich jetzt die Dokumente nochmal hochgeladen habe wurden die 92 € ausbezahlt. Schade dass man so viel Aufwand treiben muss.

An dieser Stelle vielen Dank an das Casino Guru Team, ohne Euch wäre das Geld weg.

Viele Grüße Damian

Thank you DamianSt for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick