IceCasino - O jogador não consegue usar códigos de bônus.

I have always played with bonus codes on Ice without ever breaking the rules or trying to gain an unfair advantage. However, it seems as though the casino is selectively preventing certain users from adding bonus codes, which is the situation I find myself in even though I receive these codes daily. I don't understand why since everyone should be treated equally, with the same rights, benefits, etc...

I must admit, I've lost the zeal to play on this platform. Many of my friends continue to play and apply bonus codes with no issues, and these are the same codes that I receive but am somehow unable to add. With the bonus codes, I always felt more comfortable playing for leisure!

Sempre joguei add bônus na Ice, nunca burlei as regras e nunca usei de meio para tirar vantagens, porém o cassino está usando de seletividade com usuários para impedir que alguns add bônus, que é o meu caso, mesmo eu recebendo os códigos diariamente, não sei qual a explicação, mas todos não teriam que ser tratados da mesma forma, com os mesmos direitos, vantagens, etc...,

confesso que perdi o ânimo de jogar nessa plataforma, tendo vista que muitos de meus amigos continuam jogando e add os códigos bônus normalmente, códigos esses que são os mesmo que vem pramim, porém não aceitam que eu add! Com os códigos bônus me sentia mais a vontade de jogar como lazer!

Dear Ivanildo,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice. If you haven't placed any bets using your last active deposit, you should be entitled to a full refund.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

Dear Ivanildo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I understand but I don't agree, but anyway..., If it's the casino's policy, what to do!

Entendo mas não concordo, mas enfim..., Se é a política do cassino, fazer o que!

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.