Jet Casino - A retirada do jogador foi adiada.

Hello, I am waiting 7 days now for my withdrawals . I have 4 pending withdrawals. Before this, I had one successful withdrawal which was paid in less than an hour. Account is verified , only one thing I hear from support is to wait . There is no reason to keep my money for so long time. To be honest, generally, I deposited over 5000 euros , total amount which I am trying to withdraw is 6799,83 . This is not a big win by my side. I played slots and sports.

Dear Darwin88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello, thank you for your response. I was informed today that my account will be checked in 31 calendar days. This is one of the terms on this website in their terms&conditions. I will inform you about any updates.

Thank you for your reply, Darwin88. Have you accumulated your winnings with or without an active bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, I haven't and still no have bonuses at my account in Jetcasino. The last response from Jetcasino was today's morning :

Your payments are still under additional verification, the verification takes 31 calendar days, but you have nothing to worry about, as soon as it ends, your funds will be received.

Best wishes,

Jet Casino.

I hope everything will be ok finally and I will receive my money. 16 days remaining till the end of this period time.

Thank you very much Darwin88 for your cooperation. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

They are still in touch with me so I think there is no need to do till the end of 31 days period time.

Hello Darwin88!

Do I understand correctly, that you'd like to wait for the remainder of 31 days and in case nothing would change then we should contact the casino?

Dear Darwin88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.