Jungliwin Casino - A retirada do jogador está atrasada.

Hello

I made a win on Jungliwin of 700 euros. I made a withdrawal on 240206 but still haven't received my payment.

The casino has asked for my bank statement as they say they have made the payment but do not know where the money has gone.

Bank statement submitted but still, no money

All is documented via email

Hej

Gjorde vinst på jungliwin 700euro. Gjorde uttag 240206 men fortfarande inte fått min utbetalning.

Casinot har bett om kontoutdrag då de säger att de betalat ut men inte vet vart pengarna tagit vägen.

Kontoutdrag inskickade men fortfarande inga pengar

Allt finns dokumenterat per mail

Hello Sarand,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jungliwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Sarand,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.