Kats Casino - Os ganhos do jogador foram anulados.

kats casino i used the 120 free chip i won over 800 and this casino just never allowed me to get paid my balance vanished so yes awful casino i deposited 20 cash is what i was told was required to be able to obtain my winnings well they took the 20 dollars also this casino should be reported to the gaming commition bad awful and this casino is dishonest and fraudlent

Dear marramoney76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Nevertheless, if your winnings were accumulated from a Free Chip solely, there would be a maximum cashout applied at the checkout. I have checked the general bonus terms and conditions, and this is what I found (here):

NO DEPOSIT BONUSES AND FREE CHIPS

Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:

...

Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is $100. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100.

Welcome bonuses have a maximum withdrawal amount of $100.00 for all NEW players. A minimum deposit of $30 will be required to honor the withdrawal.

Players cannot redeem consecutive multiple free bonuses. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to be made before you are eligible to redeem the second No Deposit Bonus.

...

Once you have met the Wager Requirements and are able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from your balance, as you will not be able to withdraw these funds.

*Back to back free chip between deposits may limit or void your chance of cashing-out. The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, if a Player wants to redeem two free chips in a row, players will not be able to withdraw any winnings generated by playing on said chips. The casino reserve the right to make exceptions on the Withdrawals approvals. For further questions please contact Customer Service.

All Affiliate/Marketing freechips of $100 or more or under $100 will be entitled for max $100 cash-out. For more information review bonus description in your bonus history.

Please bear in mind that the maximum cashout of your winnings accumulated from a Free Chip would be no more than $100. Therefore, I adjusted the disputed amount from $700 to $100.

Could you please advise if you redeemed any free bonuses from this casino in the past? Ideally, forward your bonus history to petronela.k@casino.guru along with any relevant communication.

Looking forward to hearing from you.

Best regards,

Petronela

Dear marramoney76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.