Locowin Casino - O jogador foi acusado de abuso de bônus.

Talletin 27.10.2020 350€ ja sain bonusta 350€ ja pelasin pelejä Temple tumble ja fruitspin ja voitin 3101€, sen jälkeen ne sulkivat pelitilini ja lähettivät minulle mailia joka alla.

Hello Mauno,

Regarding your account, it has been permanently banned in accordance with the following terms and conditions:

You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour.

You are allowed to have only one account per player, per household, per physical address, per IP address and register this personally. You may only open one account on the Website provided by us. If you attempt to open more than one account, all betting accounts you try to open may be blocked or closed and any bets may be voided. GAMMIX LTD. has the right to terminate any duplicate account at any time. If you notice that you have more than one registered Account you must notify us immediately. Failure to do so may lead to your Account being blocked for access.

GAMMIX LTD. reserves the right to refuse or close an Account at its sole discretion but any contractual obligations already made by GAMMIX LTD. shall, without prejudice to any rights available at law to GAMMIX LTD., be honoured accordingly.

We prohibit player collusion and do not allow any kind of robots and programmed devices to participate in game play.

We may at any time remove any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to duplicate accounts, collusion, cheating, fraud, criminal activity or errors.

GAMMIX LTD. has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.

5.1 Any bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.

5.10 In the event that Locowin considers any player to have cheated, taken unfair advantage of bonuses or in other ways have acted in bad faith in relation to a promotion offered on the site, we reserve the right to block, or permanently close, the player’s account. In the event of this Locowin is not obligated to refund the player’s assets on the account and all will be confiscated.

6.8 Bonuses offered by Locowin are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Locowin reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. Locowin can also decide at its own discretion to ban any player from participating in Locowin’s promotions for a definite or indefinite period of time as decided by Locowin Casino’s management.

6.12 If a player violates the terms of an offer or promotion, or if there is a reasonable suspicion that a series of bets by a player or group of players are made in such a way that there is a suspicion that a manipulation of the outcome has been attempted of the welcome bonus or other types of offers guaranteed to players, or a group of players, regardless of outcome, Locowin reserves the right to withdraw the offer and remove the bets paid with bonus or bonus winnings.

6.13 Before any withdrawals can be processed, we must first examine your game play for any eventual discrepancies. To achieve a fair play regarding the use of bonuses, bets played with the sole intention to receive the bonus on it’s own, back, as winnings, will be considered as a discrepancy in the game play. This refers to betting for equal or low-marginal payouts.

6.14 If Locowin finds any irregularities in the pattern of game play, it reserves the right to withhold any withdrawals and/or confiscate all winnings, and if prudent, after the bonuses have been annulled, to return the player’s deposits without necessarily having to inform the player about this.

Best regards,

Locowin Casino

Dear Mauno, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I must admit that this is a quite complicated case, mentioning many different problems. From the casino’s message I see that you’ve been accused of breaching more than one term – using software-assisted methods (robots and programmed devices), creating multiple accounts, bonus abuse, using betting patterns, etc. If the main problem is bonus abuse, we mention our position in one of our articles. We believe that players should be able to play with bonuses how they prefer as long as they use their personal (and correct) information and do not create multiple accounts:

https://casino.guru/fair-gambling-codex-for-casinos#bonus-hunting

However, the casino claims, that multiple accounts have been created, probably by players using the same IP address. Is there any chance, that someone from your household has created an account at this casino too? Could you please confirm that you didn't use any software-assisted methods/programmed devices to participate in game play?

If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

I have been living alone for 15 years and no one does not use a computer or internet connection is like me, I have exactly one account locowincasinolle and then received exactly one bonus of that and I really do not know how to use any software robots not to mention.

Minä olen asunut jo 15 vuotta yksin ja kukaan ei käytä tietokonettani tai internetyhteyttäni kuin minä, minulla on tasan 1 tili locowincasinolle ja sieltä saanut tasan yhden bonuksen eli tuon ja en todellakaan osaa käyttää mitään ohjelmia roboteista puhumattakaan.

Thank you very much Mauno for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mauno.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Mauno.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru