Malina Casino - O jogador sofre um atraso na retirada.

I've been waiting for 4 days for them to deposit 120 euros, and they keep saying that there are many withdrawal requests and they can't confirm all of them in time. They're asking us to be patient. Imagine if I had to wait for an even more serious issue.

Εγώ περιμένω 4 μέρες να βάλουν 120 ευρο και όλο λένε ότι υπάρχουν πολλές αναλήψεις και δε προλαβενουν να της επιβεβαιώσουν όλες και να κάνουμε υπομονή φαντάσου να περίμενα κ κανε α πόσο σοβαρό

Dear nenourakos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela