Maximal Wins Casino - A conta do jogador foi desativada.

I signed up as a new customer at this online casino some time ago through the NO DEPOSIT LINK For 22 free spins I think it was on Reelrush 2 now I played and had a run and played around the necessary turnover conditions... I had real money Balance of 1000 - 1200 euros I gambled away 1000 euros and then made a withdrawal request of 200 euros on my BTC. Walled because I thought it would be faster that way. At the same time, I verified my user account completely.... Now I've been waiting for my money since February 6th, I kept trying to get in touch and was put off every time and I was told it would take a little longer because it was from an extra security team has to be processed last but not least I could also log in now unfortunately that's no longer the case unfortunately... And when I asked why I can't log in, I was told that it was a decision by the security management... Well I'm speechless because you've been waiting for 3 months and in the end the account is blocked because I got 200 euros... I feel slightly cheated and I'm glad I didn't make a deposit on this platform!

ich habe mich vor einiger Zeit in diesem Online Casino als neu Kunde angemeldet durch den NO DEPOSIT LINK Für 22 Freespins denk ich waren das auf Reelrush 2 nun spielte ich und hatte einen Lauf und umspielte die nötigen Umsatz bedingungen... Ich hatte ein echt Geld Guthaben von 1000 - 1200 Euro ich verspielte 1000 Euro und tätigte dann einen Auszahlungs Anfrage von 200 € auf mein BTC. Walled da ich dachte es geht so schneller zeitgleich verifizierte ich mein Nutzer Konto vollständi.... Nun warte ich seit dem 6.02 auf mein Geld immer wieder versuchte ich den Kontakt aufzunehmen und wurde jedesmal vertröstet und mir wurde gesagt es benötigt etwas länger da es von einen extra Sicherheits Team verarbeitet werden müsse zuletzt könnte ich mich auch noch einloggen nun ist das leider nicht mehr der Fall leider... Und auf meine Frage wieso ich mich nicht einloggen können wird mir gesagt das ist eine Entscheidung des Sicherheits Management... Also bin sprachlos da wartet man schon 3 Monate und am Ende wird das Konto gesperrt wegen 200 mitkriegen Euros... Ich fühle mich leicht betrogen und bin froh das ich keine Einzahlung getätigt hatte auf dieser Plattform !

Dear Marvone93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account, or you’ve accumulated winnings from a free bonus entirely? Did you receive any explanation from the casino why your account has been blocked and winnings confiscated?

Meanwhile, I have checked the general bonus terms and conditions, and this is what I found:

"Bonus Terms and Conditions

...

Withdrawals of winnings generated through free, no-deposit bonuses, or free spins awarded with no qualifying deposit are limited to 100 €/£/$. Any remaining cash balance will be forfeited."

Therefore, I have corrected the disputed amount from €200 to €100.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, Yes, that's right. I hadn't made a deposit, but only used the new customer bonus for registering with them and then successfully implemented it and then after €200 (100)* the payout was requested I didn't get any information after my log was blocked, let alone I wasn't told that I had to pay in before I could/may pay out....

Best regards

Hallo, Ja richtig Ich hatte keine Einzahlung getätigt, Sondern nur den Neukunden Bonus für das Anmelden bei denen genutzt dann erfolgreich umgesetzt und dann nach 200 €(100)* fuhr die Auszahlung beantragt diese wurden mir ohne Begründung verwährt und habe zu der Ablehnung und zu der Sperrung meines Log ins keinerlei Informationen bekommen geschweige denn wurde mir auch nicht gesagt das ich erst einzahlen mūsse bevor ich auszahlen kann/darf....

Beste Grüße

Have you redeemed any free bonus from this casino in the past, please?

No just this one

Nein nur diesen einen

Dear Marvone93,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.