Megapari Casino - O jogador ainda não recebeu os seus prémios.

Good afternoon. I made a deposit of 10€ and won 91.31€, tried to withdraw it all through cryptocurrency which usually takes at most 30 minutes and nothing happened. I contacted the casino and they asked me to wait for 72 hours which is ridiculous. The next day, after 11 hours, I received the amount back in my MegaPari betting account without any explanation, just an error. I tried again to withdraw using the same method and I spoke to the live chat and they told me to wait another 24 hours. I'm still clueless as to what could be happening and wanting my money, I tried sending an email but there hasn't been a response from their end yet. I'm still waiting for any type of response, whether by telegram, email, or in the live chat... they just always tell me to wait. This seems like scam to me. I've played on similar sites and any kind of withdrawal always took at most 10 minutes to be accepted and depending on the method up to a day to be processed. In this case, I've been waiting for over 48 hours just to have my withdrawal accepted, let alone processed. That's ridiculous.

Boa tarde. Eu fiz um depósito de 10€ e ganhei 91.31€, tentei fazer o levantamento total do mesmo por criptomoeda que normalmente demora no máximo 30min e nada. Falei com o casino e pedem me para aguardar 72horas o que já é ridículo. No dia a seguir passadas 11horas volto a receber o montante na minha conta de apostas MegaPari sem qualquer explicação simplesmente com um erro. Voltei a tentar fazer o levantamento pelo mesmo método e falo com o chat ao vivo e dizem me para aguardar mais 24h. Eu sem entender até agora o que se poderia estar a passar e a querer o meu dinheiro tento enviar um email que até ao momento sem resposta do lado deles. Continuo até agora sem qualquer tipo de resposta, seja por telegram, email, no chat ao vivo só me mandam aguardar sempre e sempre. Isto para mim parece me burla. Ja joguei em sites parecidos e qualquer tipo de levantamento demorava sempre no máximo 10min para ser aceite e dependendo do método até 1 dia para ser processado. Neste caso estou aguardar há mais de 48h para sequer ser aceite o levantamento quanto mais ser processado. Ridiculo

Dear Nunes24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello there, dear Nunes24 and CasinoGuru team

We deeply apologize that you are having difficulty withdrawing funds. We understand that this is not the level of quality we strive for. Our team is actively investigating your case and will provide a solution soon. Thank you for your patience.

Hello there. We have thoroughly investigated your question and have gathered all the necessary information.

Dear Player, we are pleased to inform you that your latest withdrawal of 50 EUR has been successfully processed and approved.

The funds should have been credited to your account.

Hello.

Dear player, please confirm the transfer of funds. If you still have any questions, we will be happy to answer them by email customer.claims@megapari.com

Hello there.

Dear Nunes24, please confirm receipt of 50 EUR to your paycos wallet from 2023-09-24

Yes I received. However, do you know what happened? I lost €41 because I was completely out of patience because of your poor customer support. I looked for explanations and there was no one to help me, I sent emails and nothing until today, I have never seen a website like this. My withdrawal was delayed for about 5 days. It was canceled several times by you and when I asked for an explanation there was none.

Sim recebi. No entanto sabe o que aconteceu? Perdi 41€ porque fiquei completamente sem paciência por causa do vosso fraco apoio ao cliente. Procurei explicações e nao havia ninguém para me ajudar, enviei emails e nada ate ao dia de hoje, nunca vi um site assim. O meu levantamento foi adiado por prai 5 dias. Foi varias vezes cancelado pela vossa parte e quando eu pedia uma explicação nao havia.

I understand your frustration regarding the lost winnings, but I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost funds

.

Since you received the winnings you didn't manage to lose, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru