Mr Sloty Casino - A retirada do jogador foi adiada.

I requested a withdrawal on the 25th February 2022 and was told it would up to 21 days. I have emailed and done the live chat but I am still waiting for my withdrawal. I tried to telephone them but the number on the support page isn’t for them and goes to a different company. I just keep being told to wait but I think I think I maybe being scammed. I have checked online and they don’t have a good reputation for paying out. I have asked several times on email and live chat what the issue is and keep being to wait. It’s been over 21 days and still no withdrawal

Dear Ele8sg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina I can forward you some information and yes my account was verified.

I have emailed you the emails I have, unfortunately the chat that I have is on my ipad but I can forward that to you later. Thanks

Thank you for your reply, Ele8sg. Do I understand correctly that this was your first withdrawal attempt? Have you accumulated your winnings with or without an active bonus?

Hi Kristina

this was my first withdrawal and I was playing with a a bonus, however I originally won £7000 and asked the live chat how much I need to play off before I could withdraw and was told £76, so I played this off then requested the withdrawal for £5000 and carried on playing with the £2000

Thank you very much Ele8sg for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ele8sg,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.