Mr Sloty Casino - A retirada do jogador não foi processada.

I’ve been waiting for my withdrawal for over the 21 working days time limit they give, just like everyone else on here and trustpilot it’s the same scripted messages.. live chat are told what to say and it’s the same thing over and over again..

Dear Jeanb43,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi yes with mr sloty you can’t withdraw until you have verified so that was done on the 24th march when I withdrew and this was my 1st withdrawal

Thank you for your reply, Jeanb43. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Hi it’s marked as awaiting

Thank you very much Jeanb43 for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jeanb43,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi I was in contact with live chat last week and they are now saying due to lack of staff and so many payouts they are behind, so he sent a reminder to whoever, just spoke to another live chat woman and she is saying due to payouts to so many winning players they are behind on withdrawals and sent another reminder to whoever.. how is this site allowed to continue with this after so many bad reviews? Surely it shouldn’t be allowed to carry on

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.