MyStake Casino - O jogador está insatisfeito com seu bônus.

I wanted to make a complaint about the 100% bonus for the 2nd deposit I would like to cancel it because I am not going to meet its conditions and since I accidentally put it

Quería hacer una queja sobre el bono del 100% por el 2do depósito lo quisiera cancelar porque no voy a llevar a cumplir sus condiciones y ya que lo puse sin querer

Hello Njuancito7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to cancel it by your own within your casino account or by contacting the casino support? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, my account is already verified and I haven't talked to support yet, it's been two days now

, I don't know you can cancel from the account

Si, mi cuenta ya está verificada y todavía no hable con el soporte, desde hace dos días ya

, No sé puede cancelar desde la cuenta

Hello Njuancito7,

If you did not contact the casino yet, please do so as they are able to cancel your bonus anytime if you request it from them.

Let me know the outcome.

Dear Njuancito7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.