Raging Bull Slots Casino - O levantamento dos prémios dos jogadores está atrasado.

I played at raging bull casino today with a no rules coupon it clearly states on the coupon no playthrough but I had a $195 playthrough and it was played out at least 20 times that . When I tried to cash out it said I couldn’t and now they are saying I have to wait 7-10 days but the coupon states you can cash out when you want and what you want. My account is verified, my id, my card etc . There’s no reason I can’t cash out. On the pics below even shows I have a withdrawable amount of $792.05

Dear Kbooth76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I will do that thank you for your reply

I emailed raging bull customer service on the 4th and their email states they would get back with me in under 72 hours and it’s been 144 hours and customer service rep has contacted me back.

Dear Kbooth76,

Have you received your withdrawal from the casino yet?

No I have not received my withdraw yet

Thank you for your reply, Kbooth76. Have you made any successful withdrawals before? Do I understand correctly that you didn't manage to create a withdrawal request at all?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes I have made a successful withdraw before . All of my cards, licenses etc has all been verified and I still have not received my withdraw

Yes I made a withdraw request on the 4th

It shows they approved it in the 18th but nothing has been deposited

Thank you very much, Kbooth76, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Kbooth76,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Can you please provide an update on the payment status?

Thank you.

Kind regards,

Tomas

Casino.Guru

Thank you Tomas

Greetings all,

I've reviewed the situation and I'll see what can be done to assist. If you could kindly confirm your Bitcoin address Kbooth76 I'll see if we can move forward here.

Best wishes,

Nick and Raging Bull

Dear Kbooth76,

Could you kindly confirm your BTC address to the casino so that they can process your payment? You can either provide it here, and I will ensure that it is hidden from the public, or you can directly type it to the casino support team. Please let me know the outcome. Thank you.

Should I send to casino too I already did that 2 weeks ago and no one has gotten back with me the email reply just says they will contact me within 72 hours but since the 4th they have not.

I really did not expect it to take almost 1 month I thought I would have it to do Christmas with. Now I know how long it takes at this site for a withdraw and will definitely in the future keep that in mind.

Raging bull still has not paid me even after asking for my bitcoin address.

Hello Kbooth76,

I hope you're doing well! Let me please extend the timer by another 7 days to give the casino more time to process the payment during the holidays. Thank you very much for your understanding.

7 more days? I know Christmas was just here but they have had 24 days. I play at luckyred casinos, slotocash, extreme casino, about 7 different ones and it takes 3 days max to get withdraw.

My withdraw was deposited this morning thank you for your time and happy new year

Greetings all,

Thanks so much Kbooth76 for confirmation of payment.

Best wishes,

Nick and Raging Bull

Dear Kbooth76,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru