Token Devils Casino - A retirada do jogador foi significativamente atrasada.

I made a request for 38 euros over 2 months ago and to this day, I have not received my withdrawal. The casino doesn't seem to care about this situation, I contact the chat every day and the response is always the same - that they will process the withdrawal as quickly as possible but so far, I've received nothing.

Fiz um pedido de 38 euros há mais de 2 meses e até hoje nunca recebi o meu levantamento. Casino não se importa com esta situação, contacto o chat diariamente e a resposta é sempre a mesma, que irão processar o levantamento o mais rapido possivel mas até hoje não recebi nada.

Dear guizinho8,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon,

yes exactly, the withdrawal is still pending for more than 2 months! I didn't use any bonus money, it was all real money.

There is no reason for them not to process my withdrawal. Every day I go to chat and every day they apologize and say they understand and that they will try to process it as quickly as possible but the truth is they don't pay!

I no longer have any hope of receiving my money, but I came here to let everyone know and not play at this casino. This casino's rating should be lower than it is, so that users don't get scammed like me and several other people. Thanks

Boa tarde,

sim exactamente, o saque ainda está pendente há mais de 2 meses ! Não usei dinheiro de bônus nenhum, foi tudo dinheiro real.

não existe qualquer motivo para não processarem o meu levantamento. Todos os dias vou ao chat e todos os dias me pedem desculpa e dizem que compreendem e que vão tentar processar o mais rápido possível mas a verdade é que não pagam !

ja não tenho esperança nenhuma de receber o meu dinheiro, mas vim aqui para que toda a gente saiba e não jogue neste casino. A nota deste casino deveria ser mais baixa do que é, para que os utilizadores não sejam enganados como eu e várias pessoas. Obrigado

Thank you very much, guizinho8, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear guizinho8,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Token Devils Casino representative to join this conversation.

Dear Token Devils Casino,

Could you please clarify, why the player's withdrawal has been delayed?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka