Winz.io Casino - A conta do jogador foi encerrada devido a suposta fraude.

Winz.io refuses my withdrawal of 15000 inr and said you are engaging in participation in opposite betting collusion with other players, send this message to me

"Dear RAVINDER,

Please be informed that, after a thorough investigation, we have identified a breach of our P.10 Anti-Fraud Policy in accordance with the terms and conditions outlined in our website https://winz.io/terms-and-conditions. This violation involves engaging in participating in opposite betting collusion with other players.

As a result of these infractions, we have taken the necessary measures to uphold the integrity of our platform and protect the interests of our community. The balance associated with your account has been confiscated, and your account has been permanently closed based on the decision of our casino administration.

We would like to remind you that such activities are strictly prohibited as per our terms and conditions, and we hold a zero-tolerance policy towards fraudulent behavior. Our commitment to maintaining a fair and secure gaming environment for all our players necessitates these actions.

Regards,

Winz.io Team"

But I do not any type of these activitie.they as re not receiving my complaint. My deposit of 15600 stucked and I'm unable to login. Please help me.

Dear swaduboys,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation you are facing.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Could you kindly confirm that you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played roulette in live casino,avaitor, slot machine, plinko, I doesn't get any bonus for this.i completed all verification process and kyc. once I reffed a friend but I don't know why they are saying you are violating our policies.

Thank you very much, swaduboys, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, swaduboys,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Winz.io Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions (opposite betting with other players), is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Please note that the complainant filled out only the email associated with his casino account. Therefore, the provided details should include his email address and/or connection with his casino account/email.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Since I am in regular contact with the casino representative outside the thread, where I am waiting for further details regarding the case, I am extending the timer for the casino once again.

Once I have any news or updates, I will inform you.

Thank you for your patience and understanding.

Dear swaduboys,

Since you stated only your email associated with the disputed casino account upon submitting this complaint, can you please additionally provide me with your casino account ID (player ID) and a username?

Dear swaduboys,

In the meantime, I received additional details/data from the casino, confirming their claims and decision. So, I think that at this point, we do not have to drag it out unnecessarily.

After gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts/collusion and opposite betting in a Live Casino game, in cooperation with another casino account/user. The casino acted in accordance with its terms and conditions.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, Winz.io Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru