Winz.io Casino - As retiradas do jogador nunca chegaram à sua conta bancária.

7/16/2020 I made 3 lifts, 100e, 80e and 100e. the first 100e came quickly, then these 80e and 100e withdrawals have sent me but they don't show up in my bank account, tell me to contact the bank and claim to have paid me the money, I put them a bank statement showing that 2 withdrawals haven't arrived. left to me but that did not tuleet even more than 3 weeks I have been waiting for. starting now is enough for this russian casino !!!!

16.7.2020 tein 3 nostoa,100e,80e ja 100e. ensimmäinen 100e tuli nopeasti,sitten nämä 80e ja 100e nostot ovat mukammas lähettäneet minulle mutta eipä niitä näy pankkitililläni,käskevät ottaa yhteyttä pankkiin ja väittävät maksaneensa rahat minulle,laitoin niille tiliotteen josta näkyy että 2 nostoa ei ole saapuneet.edelleen ovat sitä mieltä että rahat ovat lähteneet minulle mutta eipä ole tuleet vaikka yli 3 viikkoa olen odotellut. alkaa nyt riittää tämä venäläinen kasino!!!!

Dear Jan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to petronela.k@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

account has been verified over there and I have previously received multiple profit lifted with ease.

tili on tuolla varmennettu ja olen aiemmin usean voiton saanut nostettua ongelmitta.

Dear Jan,

Have you received any payment receipt or a reference number for the transaction from the casino? Your bank could track the transaction possibly thanks to the reference number. Thank you.

Thank you very much, Jan, for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jan,

I am very sorry to hear about your problem.

I would like to invite Winz Casino to join this conversation and ask if there is any problem with Jan's withdrawal. Thanks in advance for your reply.

money is back to winz casino my account!! close this case🙂!!

Ok, we are glad the complaint got resolved.