1xSlots Casino - O depósito do jogador não é creditado na conta.

Hello, this Casino is always giving me problems.. honestly, I'm about to give up.. previously I had to deal with delayed withdrawals and issues with changing my phone number and address. Now the problem is with deposits... I made a deposit of 100 reais via PIX today at 1 in the morning on 20/02/2024... The money was instantly deducted from my bank account, but it's been hours and it still hasn't shown up in my casino wallet... Attached is proof of the deposit.

Olá esse Casino sempre dá problema.. sinceramente eu estou desistindo.. antes os problemas eram com saques demorados. Problema pra troca de número de telefone e endereço. Agora o problema é com depósito... Fiz um depósito de 100 reais via PIX hj as 1 hora do dia 20/02/2024... O dinheiro saiu da minha conta bancária na hora mas já fazem horas e nada de cair na carteira do cassino ... Segue comprovante do depósito anexo.

Dear billcreyson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello. My bank reported that the amount was credited to the institution that receives casino deposits. They asked me to contact the casino so they could check what happened or refund the amount..

Olá. Meu banco informou que o valor foi creditado para a instituição que recebe os depósitos do cassino. Pediram pra eu entrar em contato com o cassino pra eles verificarem o que houve ou me devolvem o valor ..

I contacted the casino and in the chat they said that only good luck is available in English and that I have to send an email asking for a review of the problem... this is outrageous because they want to help in Brazil, the entire website is in Portuguese but support is not in Portuguese... Anyway, I sent them an email to confirm chat guidance IN ENGLISH. Let's wait and pray that they resolve it and don't mess around. I just want to bet or get my money back..

Entrei em contato com o cassino e no chat falam que só porém dar sorte em inglês e que eu tenho q mandar um e-mail solicitando a revisão do problema.. isso é revoltante pois querem ajudar no Brasil, tem o site todo em português mas o suporte não é em português... Enfim enviei um e-mail pra eles confirme orientação do chat EM INGLES. Vamos aguardar e rezar pra q resolvam e não fiquem enrolando. Só quero apostar ou receber meu dinheiro de volta ..

Today I managed to speak to Just payments, which is the bank that acts as an intermediary between the customer and the casino. The girl from Just gave me the information that the amount was transferred to the Casino but she doesn't understand why the casino didn't credit the amount to my casino account. I tried again to speak to the casino but they simply don't respond. Neither in live chat nor by email...

Hj consegui falar com a Just pagamentos que é o banco q faz a intermediação entre o cliente e o cassino. A moça da Just me passou a informação que o valor foi repassado para o Casino mas não entende o porquê o cassino não creditou o valor na minha conta do cassino.. tentei novamente falar no cassino mas simplesmente não respondem. Nem no chat ao vivo e nem por e-mail...

words from the employee at Just Payments/Banco Genial....Fabio, thank you for the information and evidence!

As a payment processor, the amount is processed correctly for our partner. Therefore, to help you, we will check directly with them and with all the evidence why the amount in their custody was not transferred to your account on the final platform.

palavras da funcionária da Just Pagamentos/Banco Genial....Fabio, agradecemos as informações e as evidências!

Como processadora de pagamento o valor se encontra como processado corretamente para nosso parceiro. Dessa forma, para te ajudar, vamos verificar diretamente com eles e com todas as evidências por que o valor que está na custódia deles, não foi repassado para sua account na plataforma final.

Apparently I was robbed by the casino. Nobody gives me feedback. . IT APPEARS THAT THIS SITE IS NO USE OF ANYTHING. . .

pelo jeito fui roubado pelo cassino. Ninguem me da um retorno. . PELO VISTO NEM ESSE SITE SERVE PRA NADA. . .

I fully understand your frustration, billcreyson. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 26 days to allow full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

ok.. thanks.

ok.. obg.

I don't understand why it takes so long to resolve it... they have my proof of deposit. They can see in my account that it was not credited... The company Just Payments that mediates the pix for the Casino has already said that the transfer of the value to the casino has been proven... it was supposed to be simple. Either credit the amount or return the amount. I don't know why so much fuss...

Eu não entendo pq a demora pra resolver.. eles tem meu comprovante de depósito. Eles podem ver na minha conta q não foi creditado... A empresa Just Pagamentos que faz a intermediação do pix para o Casino já falou que foi comprovado o repasse do valor p cassino.. era pra ser simples. Ou credita o valor ou devolve o valor. Não sei pq tanta enrolação..

It took too long but it was resolved

Demorou demais mas foi resolvido

Dear billcreyson,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru