A 20bet encerrou a minha conta sem qualquer explicação, simplesmente afirmando que o seu departamento de segurança tinha detectado fraude, mas não especificou quando. Além disso, eles aprovaram meus documentos de saque e depositaram alguns dos meus ganhos (presumindo que estava tudo bem), embora eu não tivesse jogado novamente desde que aprovaram meu saque. Eles me pediram uma selfie e, embora eu tenha enviado, esperei 6 dias apenas para que desativassem minha conta sem motivo. Solicito gentilmente que reabram minha conta ou, pelo menos, devolvam meus ganhos. Acho estranho como é possível ser considerado legal num momento, e depois considerado ilegal 5 dias depois, sem ter praticado qualquer actividade de apostas durante 10 dias, mesmo depois de apresentar documentos complementares. Agradeço qualquer ajuda que você possa fornecer para resolver esse problema.
20bet closed my account without any explanation, simply stating that their security department had detected fraud, but they did not specify when. In addition, they approved my withdrawal documents and deposited some of my winnings (assuming that everything was okay), even though I hadn't played again since they approved my withdrawal. They asked me for a selfie and, although I sent it, I waited for 6 days only for them to disable my account for no reason. I kindly request that they reopen my account, or at the very least, refund my winnings. I find it strange how it's possible for me to be considered legal one moment, and then deemed illegal 5 days later, without me having engaged in any betting activity for 10 days, even after submitting supplementary documents. I appreciate any assistance you could provide with resolving this issue.
Η 20bet μου εκλεισε το λογαριασμο χωρις καμια εξηγηση..αναφεροντας απλά οτι το τμήμα security εντόπισε απάτη, χωρις να συγκεκριμενοποιουν πότε.. επιπλέον ενέκριναν τα έγγραφά μου για ανάληψη και μου κατέθεσαν κάποια από τα κέρδη μου (θεωρώντας ότι όλα είναι οκ), χωρίς να εχω ξαναπαίξει από τη στιγμή που μου ενέκριναν την ανάληψη, μου ζήτησαν selfie και ενώ την έστειλα περ΄ίμενα 6 ημέρες ώστε τελικά να μου απενεργοποιήσουν το λογαριασμο χωρίς κανένα λόγο..παρακαλώ όπως μου ανοίξουν το λογαριασμό ή έστω επιστραφούν τα κέρδη μου. Πως γίνεται, χωρις να έχω προβεί σε καμία ενέργεια στοιχηματισμού εδω και 10 μέρες, τη μια στιγμη να ειμαι νομιμος και μετά απο 5 μέρες να θεωρούμαι παράνομος ενώ εστειλα και συμπληρωματικά έγγραφα.. παρακαλώ για την επίλυση του θέματος..
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