22bet Casino - A conta do jogador foi bloqueada.

I have registered at 22 bet, I have made a deposit of 550 euros and they closed my account without my order, clearly I have sent 5 emails and no one from the relevant department of block@22bet.com is answering and no one is opening my account please do something 700 euro gross profit lost...

Έχω κάνει εγγραφή Στην 22 bet έχω κάνει κατάθεση 550 ευρώ και μου κλείσανε τόν λογαριασμό Μου χωρίς τήν δικιά Μου εντολή σαφώς έχω στείλει 5 εμαιλ και κανένας από τό αρμόδιο τμήμα τής block@22bet.com δεν απαντάει και κανένας Δεν Μου ανοίγει τόν λογαριασμό Μου παρακαλώ κάντε κάτι χάθηκαν 700 ευρώ μικτά κέρδη...

Dear kleitospaok30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €700 (dispute value) is being held in your account? Have you accumulated your winnings with or without an active bonus?

Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Slot casino I have also contacted The services block@22bet.com I have informed I have sent ID and screenshots of my deposits they do not answer me and do not open my account to proceed with cash relief They are bothering me unbelievably they are scammers I lost my money 700 euros please let them know

Καζίνο κουλοχέρης έχω επικοινωνήσει και με Της υπηρεσίες block@22bet.com έχω ενημερώσει έχω στείλει ταυτότητα και σκρινσοτ από τής καταθέσεις μου δεν μου απαντάνε και δεν μου ανοίγουν τόν λογαριασμό νά προβώ σέ ανάλυψη μετρητών Με ταλαιπωρούν απιστευτα είναι απατεώνες έχασα τα χρήματα μου 700 ευρώ παρακαλώ ενημερώστε τούς

Dear kleitospaok30,

We agree with you that this combination usually has a higher payout. Unfortunately, we have come to the point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear kleitospaok30,

According to the casino's records, it appears that you made a withdrawal of €680 in April 2023 and subsequently closed your account.

We kindly request your confirmation regarding this matter.

Thank you.

Dear kleitospaok30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All good

Όλα καλά

Fantastic, thank you for the confirmation.

I am closing the complaint now.