BetItAll Casino - O jogador está insatisfeito com o RTP do cassino.

Hi deposited SEK 120,000 in total since I opened the account and have not even won back 1% of this money where is their rtp

Hej satte in 120.000 kr totalt sedan jag öppnade kontot och har inte ens vunnit tillbaka 1% av dessa pengar var är deras rtp

Dear maroun2021,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Hey, it's not just that I didn't win. I have left money in my gaming account 4500 SEK which disappeared and the casino cannot explain where this money is, I have been arguing with them for 2 weeks about this.

Hej det ät inte bara att jag inte vann. Jag har haft kvar pengar på mitt spelkonto 4500 SEK som försvann och kasinot kan inte förklara var dessa pengar är, jag har hållt på bråka med dom i 2 veckor om detta.

Do you have any screenshot or evidence that you had the above mentioned balance on your casino account and that it disappeared?

Hi, it was astropay that had not credited my account, they went back to my bank account.

Hej det var astropay som inte hade krediterat mitt konto dom åkte tillbaka till mitt bankkonto .

Dear maroun2021,

I'm sorry but it's starting to make no sense for me. Firstly you complained about the casino RTP. After that you claim that the casino removed your balance from your casino account and when I asked for more detailed description of it, you talk about a deposit which was sent back to your own payment account?

Can you please clarify the exact issue?

As I described, it was not the casino that credited the account but the payment provider astropay, I understand that it was difficult for you to connect it but you know anyway.

Som jag beskrev så var det inte kasinot som krediterat kontot utan betalleverantören astropay , jag förstår att det var svårt för dig koppla ihop det men ni vet du iaf.

Hi Team.

Please provide the email of a casino.guru representative so that we can send answers to some of the questions provided here regarding this player, his game, and his style of behavior.

Sincerely,

Bet it All Team.

Please send it to nikolas.b@casino.guru.

Hi Team.

Thank you. The information has been sent to the email provided.

Sincerely,

Bet it All Team.

What have they sent about me and about my behavior, quite strange that after I complained to the casino guru, I won tbx almost the ones I put in.

Vad har dom skickat om mig och om mitt beteende, rätt märkligt att efter jag klagat hos casino guru så vann jag tbx nästan de jag satt in .

If you and this casino are going to send about me but not tell me anything then close this case i have nothing more to say this is last time i answer now.

The complaint will be now closed based on the player's request.