Betmotion Casino - A retirada do jogador está atrasada e sem prazo de pagamento.

Good afternoon, I requested my withdrawal on 15/10/2024

with a payment deadline of 3 working days, and the deadline was to be paid by October 18th.

Today it's 10/23 and the withdrawal hasn't been paid yet.

In the chat they always say the same thing, saying that THERE IS NO DEADLINE FOR PAYMENT.

how it's going to be paid, but with no deadline.

If they accept deposits, they have to be willing to pay correctly.

If you look at **** you'll see how many people are complaining that their withdrawal is over a month overdue.

And I need my money.

Boa tarde, solicitei o meu saque no dia 15/10/2024

com prazo de pagamento em 3 dias uteis, sendo que o prazo era para ser pago até no dia 18/10

Hoje ja é dia 23/10 e nao saque ainda nao foi pago.

No chat eles falam sempre a mesma coisa, dizendo que NAO TEM PRAZO PARA PAGAMENTO.

como vai ser pago, mas sem prazo.

Isso nao tem explicação. se eles aceitam depósitos, tem que esta dispostos a pagar corretamente.

Se olhar no site **** voces o tanto de gente reclamando que ja ultrapassa a 1 mes de saque pendente.

e eu preciso do meu dinheiro.

Dear ramiresferst,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Good morning, the deadline they give is 3 working days.

which is absurd, but respected.

In other complaint chats, there are people waiting more than 30 days for a withdrawal.

even though their account is verified, just like mine is.

what i'm doing is taking care of all this time. because i need the money.

If they have a high demand for withdrawals or problems, as they claim in a form of debauchery.

They shouldn't accept deposits, so that players don't have the humiliation of waiting all this time.

Bom Dia, o prazo que eles dao sao de 3 dias uteis.

que já é absurdo. porém respeitados.

em outros chat de reclamação, tem pessoas esperando a mais de 30 dias um saque.

mesmo estando com a conta verificada. assim como a minha esta.

oque eu estou fazendo é me precavendo de todo esse tempo. porque preciso do dinheiro.

se eles estao com a demanda alta de saque. ou problemas como eles alegam em forma de deboche dos clientes.

Nao deveriam aceitar depósitos, para que os jogadores nao tivessem a humilhação de esperar todo esse tempo.

What is happening with betmotion is not normal.

the disregard for regular withdrawal delays is not a specific problem.

this has been reported by other players for months. due to a lack of attention, i decided to play at the casino

and I can feel their incompetence in my skin.

lack of responsibility towards the players. chat with no information, automatic answers.

if you open the chat 10 times, you will notice that the messages are copied and pasted.

there is no dialogue between chat and finance. what customer service says is that finance doesn't tell them anything. finance has no method of contacting them.

This is really strange.

Oque esta acontecendo com a betmotion não é normal.

o descaso com atrasos de saque regularmente não é um problema em especifico.

isso já vem a meses sendo relatados por outros jogadores. por uma falta de atenção, resolvi jogar no cassino

e estou sentindo na pela a incompetência deles.

falta de responsabilidade com os jogadores. chat com falta de informações, respostas automaticas.

se você abrir o chat as 10 vezes, percebera que as mensagens são copiadas e coladas.

não há diálogos entre o chat e o financeiro. oque o atendimento ao cliente passa, é que o financeiro não informa nada eles. o financeiro não tem nenhum método que possa estar entrando em contato com eles.

Realmente isso esta estranho.

Dear ramiresferst, do you have any updates regarding the withdrawal?

Dear ramiresferst,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.