Bobby Casino - O jogador tem lutado para retirar seus ganhos.

I originally rquested 8/3/2022 but have now been strung along been given the runaround since then . once they told me i needed to have a blance of $300 to withdraw my $100 winnings which ive now reached yet still no withdrawl sent to me !

Dear rranzy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

First time attempting to withdraw

Kyc verified

Accumulated with bonus and have passed playthrough

First time attempting to withdraw

Kyc verified

Accumulated with bonus and have passed playthrough

First time attempting to withdraw

Kyc verified

Accumulated with bonus and have passed playthrough

Sorry didn't mean to send that many times

Thank you for your reply, rranzy. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account? Or you can't request a withdrawal at all?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, alternatively, post it here as previously.

It says "pending for check"

I asked what that means and was told my withdrawl has been fowarded to the cash out team and soon I should receive it, wait for update from them . Who knows what that actually means.

I was told a couple days ago that it would be 3-5 business days from the 24th

Thank you very much rranzy for your reply. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear rranzy,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bobby Casino's representatives to join this conversation and participate in the resolution of this complaint.

Dear Bobby Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can she expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

Hi there, we have went through the your complaint and tried to resolve it at our best by processing the payment of $100 into their Bitcoin wallet. Please check and confirm the receipt of payment.

they sent my funds . i recieved them yesterday

Dear rranzy,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas