CBet Casino - A conta do jogador foi encerrada.

In the early hours of September 24, 2024, I made a deposit of 36,000 CLP. With that money, I conducted a "bonus hunt" during which the game Sweet Kingdom awarded me a win of 302,000 CLP. When I attempted to withdraw the funds from my account, I was informed that the action had been blocked. Consequently, I contacted customer service, and they told me that my account was under review and that I would receive an email with the resolution. Today, upon checking my email, I was extremely surprised to find out that my account has been permanently blocked and that I am unable to create a new account.

I hope this issue can be resolved.

En la madrugada del 24 de septiembre de 2024 realizó un depósito de 36000 clp, con dicho dinero realicé un "bonus hunt" en lo cual, el juego sweet kingdom me dio una ganancia de 302000 clp. Al momento de querer retirar el dinero de mi cuenta me dice que la acción a sido bloqueada, por ende me contacto con servicio al cliente y me dicen que mi cuenta esta siendo revisada y que me enviarían un correo con la resolución. Hoy al revisar el correo me encuentro con la gran sorpresa de que mi cuenta ha sido bloqueada permanentemente y que no podré hacerme otra cuenta.

Espero tenga solución.

Dear pabloarieltove,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did you achieve your current balance with the help of a bonus? 
• Could you please forward the email from the casino justifying its decision to me? My email is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I created my cbet account over a year ago, I played regularly and could withdraw without any problems, I have not used any help bonuses lately, therefore, my current balance is without the help of a bonus. I will send you the email that was sent to me by the casino as soon as possible.

Hola Tomas, mi cuenta de cbet la cree hace más de un año, jugaba recurrentemente y podía retirar sin inconvenientes, no he ocupado bonos de ayuda últimamente, por ende, mi saldo actual es sin ayuda de un bono. Te haré llegar a la brevedad el correo que me enviaron de parte del casino.

Dear pabloarieltove,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.