CBet Casino - Ganhos do jogador confiscados, conta encerrada.

I want to file this complaint because an incident just unfolded for me today. I was having a good run at the casino. I'd put in 200 USDT and ended up taking out 600 and they paid, no problem at all! I loaded up 500,000 Argentine pesos, which is approximately 480 USDT, and played live roulette, blackjack and slots until I accumulated a sum of 1832 USDT. When I went to withdraw it, I was told it would take 72 hours due to an error as the bank was processing many withdrawals at the time. So, I thought, I just have to wait. Meanwhile, as they left the balance available for me to continue playing, I kept going and managed to raise my total to 3848 dollars. I made another withdrawal request today, and after just 2 hours they shut down my account. Apparently, Cbet's management did this due to 'anomalies' according to their Support. When they told me this, the support chat closed and didn't let me speak or say anything else. Following that, I couldn't log in to continue conversing with them. I never received an email explaining what had happened as they had said they would. And here I am. The money would have been quite useful to me. I had several plans in mind and instead they pull this nonsense. I thought they were a serious operation.

Quiero hacer este reclamo porque me acaba de suceder hoy, venía jugando muy bien en el casino, metía 200 usdt y terminaba sacando 600 y pagaban, no había problema! Cargue 500mil pesos argentinos que son alrededor de 480 usdt, jugué a la ruleta en vivo, al blackjack, a las slots y llegue a un monto de 1832 usdt, hago el retiro y me dijeron que en 72 HRS porque había un error, el banco estaba procesando muchos retiros y bueno, dije tengo que esperar, mientras tanto como el dinero me lo dejaron para seguir jugando le seguí dando, llegue a un total de 3848 dólares para hoy hacer el retiro, al hacer el retiro pasaron 2 HRS y me cerraron la cuenta, supuestamente la gerencia de Cbet me la cerro por anomalías, así dice el Soporte. Al decirme eso se me cierra el chat de soporte y no me dejo hablar más ni decir nada, luego no me dejaba entrar para seguir hablando con ellos, nunca me llegó el mail de lo que pasó como dicen ellos. Y acá estoy, me servía el dinero tenía en mente hacer muchas cosas y me salen con esta pavada, pensé que eran serios.

Hello negitocs,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or spots betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, good morning! My account is verified with everything (DNI, Email, Phone Number, all KYC) since when, I honestly don't know, about 1 and a half years ago.

I never used a bonus, it was always with real money and my deposits were always in USDT.

I played Pragmatic games but very little, where I made all my winnings were in live Roulette and live Blackjack.

The last time I spoke to the casino was yesterday, they told me that they had permanently blocked me and they automatically removed me from the support chat, they took me back and then I couldn't write to them anymore, I contacted them on Instagram, and Telegram, and they They wash their hands and say that I have to speak from the page, I tried to contact Gaming Curacao but it turns out that they do not have a license, the license they say they have is false, how the license page is also false.

Hola Nick, buenos días! Mí cuenta está verificada con todo (DNI, Correo, Número de Teléfono, todo el KYC) desde cuándo la verdad no sé, hace como 1 año y medio.

Nunca usé bono, siempre fue con dinero real y mis depósitos siempre fueron en USDT.

Jugué juegos de Pragmatic pero muy poco, dónde hice todas mis ganacias fueron en Ruleta en vivo y Blackjack en vivo.

La última vez que hablé con el casino fue ayer, me dijeron que me habían bloqueado permanentemente y automáticamente me sacaron del chat de soporte, me hicieron para atrás y luego ya no pude escribirles más, los contacte por Instagram, y Telegram, y ellos se lavan las manos y dicen que tengo que hablar desde la página, intenté contactarme con Gaming Curazao pero resulta que ellos no tienen licencia, la licencia que dicen tener es falsa, cómo la página de la licencia también es falsa.

Dear negitocs,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.