Cosmobet Casino - O bônus do jogador não foi concedido.

Hello,

This is my first time playing at Cosmobet and I feel cheated regarding the bonuses.

I bet money aiming to achieve 15% of the bonuses, but when I reached the goal of €1,500, nothing appeared in my account. This is a blatant deception.

The email address support@cosmobet.email doesn't work, so there's no way for me to voice my complaint.

Best regards, Magdalena

Hej

jag har spelat första gången på cosmobet och blev lurad angående bonusar.

jag satsa de pengar för att uppnå målet 15% av bonusar men när jag uppnått mål 1.500 € då visa sig ingenting på konto . Dett skulle man inte lura folk så där.

Mail adressen fungerar inte support@cosmobet.email, så man kan inte har någon väg att klaga på.

Mvh Magdalena

Dear maggadula,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you encountered while playing at Cosmobet.

To better understand your situation, could you please provide more details?

• Specifically, can you clarify the terms and conditions of the bonus you were aiming to achieve?
• Have you activated any bonus when placing your last deposit?

Your cooperation in providing these details will help us investigate and work towards a resolution.

Please feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

I registered for the first time at cosmobet casino and deposit €20 and activated bonus of €30.

so I need to play to achieve and get 15% deposit so at x3000 casino.

and I did and was not interrupted. I received a message that I completed BUT the 1500€ set did not arrive. At x3000 casino, when I achieved the goal, it immediately came to my account. It was a deposit of SEK 200 and SEK 300 and at the end received SEK 7,000. But not here. I sent the picture earlier message that I completed it.

Hej

jag registrerade mig första gång på cosmobet casino och sätter in20 € och aktiverad bonus på 30 €.

så behöver jag spela för att uppnå och får 15% insättning so hos x3000 casino .

och jag gjorde och blev inte avbryter. Det fått meddelande att jag complete MEN set kom inte 1500€ . På x3000 casino när jag uppnått målet då direkt kom den på min konto . Det var 200 kr insättning och 300 kr och fick på slutet 7000 kr . Men inte här . Jag skickade bild tidigare meddelande att jag complete det .

It was exactly the same at x 3000 casino as at cosmobet, but there I got my turnover bonus as converted with money, but unfortunately not at cosmobet even though the goal was achieved.

Det var exakt lika på x 3000 casino som hos cosmobet men där fått jag min omsättningen bonus som konverterat med pengar men tyvärr inte på cosmobet trots man uppnått målet.

Hi maggadula,

• Could you please advise how much was your active balance after you completed the mandatory bonus wagering?

Thank you.

Hello

I don't remember that. I have only checked and checked to achieve the goal then I play.

When I saw that it says complete, I just play on.

you ask and ask just to avoid paying properly.

I'm checking the rules regarding bonuses.

I completed it but it's just cheating by you.

it clearly shows but you claim it doesn't. White is white not black.

Casino always wins!! You are deceiving people.

you see how it is on my account but you ask questions to drag out time.

it was a bit of a lesson not to play at a casino you don't know!!

I absolutely do NOT recommend cosmobet casino to people.

X 3000, haiper, Leo Vegas, Maria casino - I gladly recommend them. They give bonuses when you have completed everything without problems.

Etc. Magdalena

Hej

det kommer jag inte ihåg. Jag har bara kollat och kontrollerat att uppnå målet då spelar jag .

När jag såg att det står complete då bara spelar jag vidare .

ni frågar och frågar för att bara undvika betala som det ska.

jag kollar upp regler angående bonus.

jag complete det men det är bara fusk av er.

det visar tydligt men ni påstår att det inte . Vitt är vitt inte svart .

Casino allltid viner!! Ni lurar folk .

ni ser hur det är på mitt konto men ni ställer frågor för att dra på tiden .

det var lite läxa att inte spela på casino som man inte känner!!

Jag absolut INTE rekommendera cosmobet casino till folk .

X 3000 , haiper, Leo Vegas, Maria casino - dem rekommenderar jag gärna . Dem ge bonus när man gjort allt complete utan problem.

Mvh Magdalena

Hi maggadula,

I am seeking clarification because, based on the screenshot you provided, your active balance appears to be €0.03 after completing the wagering requirements. Consequently, I am attempting to ascertain the balance you attempted to withdraw.

Thank you.

You are dishonest. I have not tried to withdraw any money. I constantly follow stretches to achieve goals. When it was complete and the bonus was not deposited, I played on until the money ran out. So what you show is the current balance.

At casino x3000 I got bonuses and at Maria casino I only had SEK 15 left when the goal was completed and I got SEK 2500.

with you I didn't get a bonus even though the goal was completed. You are just dishonest and don't want to pay.

I can't bear to write anymore and defend myself. That's right, I completed the goal and I would receive a €1,500 bonus from you. But I understand that you want to avoid paying this. I will never win with casino.

I will never play with you and hope that people will wise up and not be customers with you.

the first time I was cheated with the bonus after the goal was complete.

x 3000, Maria casino, video slots, haiper, leovegas where you got a bonus when the goal was complete without problems.

so I recommend them but never again with you at Cosmobet casino !!!!

ni Är oseriös. Jag har inte försök ta ut något pengar. Jag följer hela tiden sträcker för att uppnå mål. När det var completet och bonus blev inte insätt då spelade jag vidare tills pengar bli slut. Så det som ni visar det är aktuellt saldo .

På casino x3000 fick jag bonos samt på Maria casino hade jag bara bara 15 kr kvar när målet blev complete och fick 2500 kr .

hos er jag fått ingen bonus trots målet blev complete. Ni bara är oseriös och vill inte betala .

jag orkar inte skriva mer och försvara mig . Rätt är rätt jag complete mål och jag skulle får 1500 € bonus från er. Men jag förstår att ni vill undvika att betala detta. Jag kommer aldrig vinna med casino .

jag kommer aldrig spela hos er och hoppas att folk bli klokare och inte vara kunder hos er .

det första gång blev jag lurat med bonusen efter när målet blev complete.

x 3000 , Maria casino , videoslots, haiper , leovegas där fick man bonus när målet var complete utan problem .

så rekommenderar jag dem men aldrig mer hos er på Cosmobet casino !!!!

Hi maggadula,

After reviewing the evidence you submitted, we regret to inform you that we cannot proceed with this case. It's important to clarify that the disputed amount you've referenced appears to be the maximum potential bonus amount that would be received upon activating the bonus, rather than winnings you expect to receive. The screenshot provided indicates an active balance of €0.03 remaining after the completion of bonus wagering. We believe this discrepancy arises from a misunderstanding of the bonus rules rather than a justified complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.