FEZbet Casino - Jogador criticando propaganda enganosa de bônus.

I received an offer from the above casino via email. In it I was promised a welcome bonus of 100% and 100 FS.

Then I read that I have to deposit €20 to get both.

I deposited €20 and initially got 20 FS. So I played my account balance to over 60 €. Then I was surprised that I still didn't get the 20€ bonus (100%) and wrote to the live chat. At first I was told that I had already received the bonus. But not true. After that I was written to play my stake first, no FS, and then write again because of the bonus.

I did this. And today I get the answer that I still have FS and the bonus has already been credited.

That's definitely not true. So in my opinion it's just "conventionalism"

You should keep an eye on this casino!!!!!

Totally annoying.

LG

Monica K

Ich bekam vom o.g. Casino ein Angebot per E-Mail. Darin wurde mir ein Willkommensbonus von 100 % und 100 FS versprochen.

Daraufhin habe ich nachgelesen, dass ich 20 € einzahlen muss, um beides zu bekommen.

Ich zahlte 20 € ein und bekam ersteinmal 20 FS. Damit spielte ich mein Kontostand auf über 60 € an. Dann habe ich mich gewundert, dass ich immer noch nicht die 20€ Bonus (100%) bekommen habe un schrieb den livechat an. Da wurde mir erst mal gewschrieben, ich hätte den Bonus bereits bekommen. Stimmte aber nicht. Danach schrieb man mir, ich sollte erst mein Einsatz spielen, keine FS, und danach nochmal schreiben, wegen dem Bonus.

Dies habe ich gemacht. Und heute bekomme ich die Antwort, ich hätte noch FS und der Bonus wäre bereits gutgeschrieben worden.

Das stimmt definitiv nicht. Also ist das in meinen Auge nur "Bauernfängerei"

Sie sollten dieses Casino im Auge behalten!!!!!

Total ärgerlich.

LG

Monika K.

Dear Moni29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that this is the exact bonus that you have tried to redeem?

Have you tried to communicate this issue with the casino by sending an email to support@fezbet.com? Did you receive any explanation why your bonus hasn’t been activated? Please forward any relevant communication to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Moni29,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.