Gioco Digitale Casino - A conta do jogador foi bloqueada sem explicação.

The casino more than two months ago, without any reason or explanation, blocked my gaming account. My account was verified and fully functional, then one day completely by chance, I found my account blocked.

Now more than two months have passed and the account is still blocked and they haven't decided to unblock it.

I repeat, they blocked me without giving me any explanation!!!

It's really shameful, I have no words to describe it, and still have my money stuck on it... Really shameful

Il casinò più di due mesi fa, senza alcuna ragione né spiegazione, mi ha bloccato il conto gioco. Il mio conto era verificato e perfettamente funzionante, poi un giorno completamente a caso, mi sono ritrovata il conto bloccato.

Adesso sono passati più di due mesi e ancora il conto è bloccato e non si decidono a sbloccarlo.

Ripeto, mi hanno bloccato senza darmi alcuna spiegazione!!!

È davvero vergognoso, non ho parole per descriverlo, e ci sono ancora i miei soldi bloccati sopra... Davvero una vergogna

Hello Gaiarenzi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gioco Digitale Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account verified? Did you play casino games or sports betting there? How much was your casino balance before it got blocked? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

The account had been verified at the end of May, I deposited a thousand euros I remember and then I played slots, following the casino welcome bonus that the site offers.

The last time I spoke to the casino they told me that there are checks going on, via email, but they never gave me a reason for the blockage etc...

I really don't know how to explain myself and I'm in trouble

Il conto era stato verificato a fine Maggio, ho depositato mille euro mi ricordo e poi ho giocato alle slot, seguendo il bonus benvenuto casinò che offre il sito.

L'ultima volta che ho parlato con il casinò mi hanno detto che ci sono dei controlli in corso, via email, ma non mi hanno mai dato motivazione sul motivo del blocco ecc...

Non so davvero darmi spiegazioni e sono in difficoltà

So? Where is my money???

my account is still blocked and i don't see anything please

Quindi? Dove sono i miei soldi???

il mio conto è ancora bloccato e non vedo niente per favore

Hello Gaiarenzi,

How much was your real money balance when your account got closed? Can you please forward the communication between you and the casino to nikolas.b@casino.guru.

I seem to remember 1460€

Mi pare di ricordare 1460€

Hello Gaiarenzi,

I did not receive any e-mail from you so far. Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

The complaint will be now closed as the player failed to forward the requested information. It can be reopened anytime if the player forwards the necessary information to nikolas.b@casino.guru.