Megapari Casino - O jogador está enfrentando dificuldades com seus pagamentos.

I have been trying to withdraw my funds for quite some time now, and I always receive a negative response from your site. As has happened to many others, I am told that I must use the same method for withdrawal as I used for the deposit. However, I have tried each of the methods (waiting the mandatory 5-minute lockout for each), and none have allowed me to withdraw my funds. Support advised me to withdraw the funds through Webpay (where I know I made the transfer), but even then, I am told that I cannot withdraw my funds because it is not the same method used for the deposit. I am considering giving up on recovering my funds. I request your support to reach a satisfactory resolution for this problem. I also recommend that you change your policies or disable withdrawal methods that do not work automatically to avoid these frequent complaints, which I unfortunately only read after betting with your casino.

he estado intentando retirar mis fondos ya hace bastante tiempo y siempre tengo una respuesta negativa por parte de la pagina, dado que como ya muchas personas le ha pasado, me indica que debo ocupar el mismo método del deposito para retirar. sin embargo he pasado uno por uno por todos los métodos (teniendo que esperar esos 5 minutos de bloqueo) y ningún método me ha dejado retirar mis fondos, desde soporte, me indicaron que retirara los fondos a través de webpay (donde se que hice la transferencia) y aun asi me indica que no puedo hacer el retiro de mis fondos por no ser el mismo método del deposito. ya no se si dar por perdido los fondos, por lo cual solicito de su apoyo para poder llegar a un acuerdo satisfactorio al cliente por este problema, también recomiendo que cambien las políticas o deshabiliten los métodos de retiro que no funcionan automáticamente, para que no tengan estas quejas tan constantes que lamentablemente leo después de haber apostado en la casa de apuestas.

Dear carlosgonzalezbaeza,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Megapari Casino.

Could you please send me the screenshot of your deposit history showing the payment method you used for making the deposit?

Do I understand correctly that the only reason why your withdrawal requests get rejected is that you should use the same payment method for withdrawing as you used for depositing?

Have you made any successful withdrawals from this casino before?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello there, dear carlosgonzalezbaeza and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

1) As you can see, it only lets me see the transaction history, however it does not include the deposit transactions or the method used.

2) in fact, it only tells me that it is rejected because I must use the same deposit method

3) It is the first time that I bet in this house, so I have not withdrawn before

4)The verification step is complete and the account is validated.

1)como puedes ver, solo me deja ver el historial de transacciones, sin embargo no incluye las transacciones de deposito ni el método empleado.

2)efectivamente, solo me menciona que se rechaza por que debo utilizar el mismo metodo del deposito

3)es primera vez que apuesto en esta casa, por lo cual, no he retirado con anterioridad

4)el paso de verificación esta completo y la cuenta esta validada.

Dear carlosgonzalezbaeza, 

First and foremost, we sincerely apologize for the difficulties you have encountered with your withdrawal. We understand how frustrating this situation must be for you.

After thoroughly reviewing your account and transaction history, we have identified the issue. You initially made a deposit using the WebPay method from Pagsmile. Unfortunately, this payment method does not support withdrawals. Currently, you are attempting to withdraw through WebPay from AstroPay; however, you have not made any successful deposits using this method.

To resolve this issue and enable the withdrawal of your funds, please activate the WebPay method from AstroPay. To do this, make a minimum deposit using the Webpay method from AstroPay and place bets using this deposit. Once this is done, you will be able to withdraw your remaining balance through the same method.

We appreciate your understanding and cooperation in this matter. Please let us know if you need any further assistance or have any additional questions. 

Best regards,

MegaPari Team

I think that they have a method to deposit funds, and then force you to continue betting to make another withdrawal is really a terrible experience. I will not recommend this betting house.

I will do what they report and then I will comment if I was able to withdraw my funds.

creo que tengan un método para ingresar fondos, y que luego te obligue a seguir apostando para hacer otro retiro es realmente una pésima experiencia. no recomendare esta casa de apuestas.

haré lo que informan y luego comentare si es que pude retirar mis fondos.

Can you please confirm which of these methods that appear in the image is the one I should enter? There are 3 types of webpay on the page and I don't see any called webpay astropay

favor me pueden confirmar cual de estos métodos que aparecen en la imagen es el que debo ingresar? hay 3 tipos de webpay en la pagina y no veo ninguno que se llame webpay astropay

Dear carlosgonzalezbaeza,

Thank you for your message. I apologize for any confusion and inconvenience this situation has caused you. We understand how frustrating this must be and appreciate your patience.

I have marked the required payment system on the attached screenshot. Please select this method, make a minimum deposit using WebPay from AstroPay, and place bets with this deposit. This should activate the method, allowing you to withdraw your remaining balance.

We appreciate your understanding and cooperation. Please let us know if you encounter any issues or need further assistance during this process.

Best regards,

MegaPari Team

Dear MegaPari Team,

Thank you very much for getting in touch with us and helping the player with his problem. We really appreciate that.

Dear carlosgonzalezbaeza,

Have you deposited using the payment method suggested by the casino?

This already seems like the last straw to me. This really is a scam. If I do not have a prompt solution, I will file a claim with the national consumer service.

I made a deposit for the minimum in the suggested payment method, it was deducted from my bank and the balance was not charged to my account. This really is a joke.

How much more money should I waste to claim what is due to me? Please, I need a serious answer to close it once and for all.

esto ya me parece el colmo. esto realmente es una estafa. si no tengo solución pronta hare el reclamo en el servicio nacional del consumidor.

hice un deposito por el mínimo en el método de pago sugerido, este se descontó de mi banco y el saldo no fue cargado en mi cuenta. esto realmente es una burla.

cuanto dinero mas debo desperdiciar para reclamar lo que me corresponde?? favor, necesito una respuesta seria para cerrar de una vez por todas.

Dear carlosgonzalezbaeza,

We sincerely apologize for the difficulties you have encountered with depositing funds using the suggested payment method. We understand how frustrating this situation must be and are committed to resolving it as quickly as possible.

To address this issue, we need a copy of the payment receipt for the recent deposit you made. Please send the payment receipt to our email address: customer.claims@megapari.com.

Thank you for your understanding and cooperation. We look forward to resolving this matter promptly for you.

Best regards,

MegaPari Team

Dear carlosgonzalezbaeza,

Have you sent the payment receipt to the casino as requested? Could you please update me on the current status of your payment?

Dear carlosgonzalezbaeza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.