MyStake Casino - A retirada do jogador foi bloqueada.

Got it in writing, prior to opening my account, that crypto only players wouldn’t need to provide ID to withdraw ever.

Made withdrawal several times without providing ID -so it definitely possible & legal (unless they’re doing it illegally by self admission).

Made a few nice scores, and now they won’t provide me the money. If they paid before , they can pay now. It’s an attempt to scam, but I’m not someone who gets screwed without massive retribution.

Please just make things right so new can avoid a bigger issue.

Dear NickKerr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Terms and Conditions, and this is what I found:

In order to verify Player’s Account, We require documents (ID, payment systems, utility bills etc.) in Latin or Cyrillic alphabet. In case Player doesn’t have an opportunity to provide documents in above-mentioned alphabets company reserves the right to demand video verification where Player shows his/her documents.

We may request from You the verification of Your identity at any time and You must provide Us with any and all proof of Your identity. In case You fail to provide Us with the requested proof of identity, We reserve the right to terminate the Account and/or hold the funds on the Account until the account is verified.

In case during the verification process some suspicions arise related to the identity of the user, such as but not limited to occurrence of more than one person in the respective photos, etc., the Company may at its sole discretion terminate the Account due to suspicion of fraud and refund back the last deposited amounts minus 20% of that amount charged as transaction fee. The same rule applies in case during the video-verification process the Company detects that the user is being instructed and/or forced to certain answers and/or actions.

Please understand that MyStake is not an anonymous casino and they are eligible to request the player's identity verification if the need arises. We recommend you provide the casino with the necessary documents so that your withdrawal could be processed.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear NickKerr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.