Rabona Casino - As retiradas dos jogadores são significativamente atrasadas.

I'm waiting for multiple withdrawals for now 14 days and the customer support keeps telling me all withdrawals are delayed and I'll get my money, but they are saying this every time I've asked (4 times already). A little delay is alright, but when your t&c's say 3 days, withdrawals shouldn't take 14 days +.

Hello MertenS,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

my account is fully verified since the beginning of February. I haven't used any bonuses, I played with just real money.

I just opened up a live chat again and asked about my withdrawal. I got the same answer as every other time I've asked.

Kindly be informed that Our Financial department is aware of your withdrawal delay, due to a lot of requests all of our payouts are delayed.

There is nothing to worry about, the withdrawal is coming through, it just might take a little longer than expected.

Your patience is highly appreciated!

Thank you for helping me resolve this case. If you need any more information just let me know.

Kind regards

Merten

Hello MertenS and thank you for all the information provided. I will now forward your complaint to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello MertenS,

I am Jakub and from now on, I will be taking care of your complaint.

I would like to invite Rabona Casino's representatives to join this discussion in order to resolve this issue.

Dear Rabona Casino,

Could you please provide an update on the status of the player's withdrawal request?

Best wishes,

Jakub

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jakub,

Thank you for contacting us.

We would like to inform you that the pending withdrawals were paid on 30.03.2024 and there's nothing left in the customer's balance.

Therefore, we consider the case to be closed from our side.

Best Regards,

Rabona Casino

Dear Rabona Casino,

Thank you very much for providing information and for your cooperation.

Dear MertenS,

Could you please confirm that your withdrawal has been successfully completed?

Best Regards,

Jakub

Dear Jakub,

I can confirm I have indeed received all my withdrawals. Thank you for helping me solve this case.

Kind regards

Merten

Dear MertenS,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Jakub